Senior Renewals Specialist

19 hours ago


Delhi, India BrowserStack Full time
Key Responsibilities

- Manage customer contract renewal process.- Establish and maintain long-term relationships to maximize future retention and revenue opportunities.- Present to key clients and senior-level executives to negotiate and close contract renewals.- Drive contract expansion by creating upsell opportunities, and finding creative ways to drive more value in the account at renewal time.- Coordinate with BrowserStack customer-facing teams to meet and exceed customer expectations and address customer issues.- Develop and implement strategic retention plans to accommodate goals.- Leverage data-driven measures of customer health and proactively communicate with at-risk customers to maximize customer retention.- Overachievement of quarterly retention goals through managing a group of customer accounts.- Manage account and contact information through the entire customer lifecycle process using Salesforce.com- Remain highly knowledgeable of BrowserStack products and target industries to facilitate retention efforts.

Requirements

- 2+ years of Inside Sales experience or Account Management experience in SaaS organization- Strong communication skills - competent at providing clear and concise guidance through emails, over the phone, or in person with a casual and confident tone.- Passion to learn and grow- Strong desire to work in a fast-paced, start-up environment- A great team player - loves connecting and collaborating with others
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