Senior renewals specialist

1 month ago


Delhi, India BrowserStack Full time
Key Responsibilities
Manage customer contract renewal process.
Establish and maintain long-term relationships to maximize future retention and revenue opportunities.
Present to key clients and senior-level executives to negotiate and close contract renewals.
Drive contract expansion by creating upsell opportunities, and finding creative ways to drive more value in the account at renewal time.
Coordinate with Browser Stack customer-facing teams to meet and exceed customer expectations and address customer issues.
Develop and implement strategic retention plans to accommodate goals.
Leverage data-driven measures of customer health and proactively communicate with at-risk customers to maximize customer retention.
Overachievement of quarterly retention goals through managing a group of customer accounts.
Manage account and contact information through the entire customer lifecycle process using Salesforce.com
Remain highly knowledgeable of Browser Stack products and target industries to facilitate retention efforts.
Requirements
2+ years of Inside Sales experience or Account Management experience in Saa S organization
Strong communication skills - competent at providing clear and concise guidance through emails, over the phone, or in person with a casual and confident tone.
Passion to learn and grow
Strong desire to work in a fast-paced, start-up environment
A great team player - loves connecting and collaborating with others
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