Renewal Portfolio Specialist
1 month ago
A challenging role for a skilled professional with sales and customer support experience is available at Informatica. Located in Bangalore, this position offers an exciting opportunity to join our team of experts in the field of subscription renewals.
About the JobThe successful candidate will report to the Manager, Subscription Renewals, and be responsible for guiding and expanding renewals 180 days prior to contract expiration dates. Key responsibilities include managing the sales cycle, collaborating with the customer success/sales team, analyzing customer requirements, and negotiating renewal deals.
Key Responsibilities:- Manage the renewals process in collaboration with the customer success/sales team to preserve and expand customer subscriptions while maintaining long lasting relationships
- Identify and analyze all details of what a customer owns vs what they are using
- Work with our Operations team, Deal Strategy and Legal teams to negotiate and accomplish renewals
- Identify any renewal risks within an account
- Engage with decision-makers to identify customer requirements and uncover roadblocks to ensure renewals
- Finalize all renewal bookings before contract expiration dates
- Attain uplift on renewal bookings
- Expand customer spend with upsell on renewal bookings
- Meet Single-Year to Multi-Year subscription term conversion % on renewal bookings
- Bachelor's degree or equivalent educational background
- Minimum 1+ years of relevant professional experience
- Excellent communication and negotiation skills
- Comprehensive health, vision, and wellness benefits
- Flexible time-off policy and hybrid working practices
- Equity opportunities and an employee stock purchase program (ESPP)
- Comprehensive Mental Health and Employee Assistance Program (EAP) benefit
We're guided by our DATA values and we are passionate about building and delivering solutions that accelerate data innovations. At Informatica, we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity.
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