Tech Support Associate L1

4 weeks ago

Bengaluru, India TECEZE Full time

Job Title: Tech Support Associate L1

Location: Bengaluru

Work Type: Hybrid

Payroll: TECEZE

Client: Publicis Re:Sources

Experience: 2–4 years

About the Role

We are seeking an energetic and driven
IT Support Engineer
to join our team in Bengaluru. The ideal candidate will have a strong background in Windows and Mac OS troubleshooting, basic networking, and vendor coordination, with a passion for delivering excellent IT support services in a dynamic, hybrid work environment.

Key Responsibilities

  • Provide end-user support for
    Windows and Mac OS
    environments.
  • Perform
    network troubleshooting
    , VPN configuration, and remote support.
  • Coordinate with IT vendors for
    warranty support and call logging
    .
  • Manage
    Windows File Server
    , backup, and restoration processes.
  • Configure and troubleshoot
    MS Office/Outlook, Email setup, Backup solutions
    .
  • Support
    Android & iOS devices
    , including mail and application troubleshooting.
  • Handle
    ticketing process & SLA compliance
    (incidents, service requests, escalation matrix).
  • Maintain and track
    IT assets and inventory records
    .
  • Manage
    patch updates, antivirus troubleshooting
    , and security adherence.
  • Troubleshoot and install
    network MFD printers
    .
  • Ensure strict compliance with
    information security policies
    .

Skills & Qualifications

  • Bachelor's degree
    in Computer Science, Information Systems, or Engineering.
  • 2–4 years of IT support experience
    , with strong troubleshooting skills in Windows & Mac OS.
  • Exposure to
    network troubleshooting, VPN, and remote support
    .
  • Strong hands-on experience in
    Windows File Server management, backup & restoration
    .
  • Excellent knowledge of
    MS Office, Outlook, and email configuration
    .
  • Familiarity with
    mobile OS troubleshooting (Android & iOS)
    .
  • Good understanding of
    ticketing systems, SLA management, and escalation processes
    .
  • Strong written and verbal communication skills.
  • Ability to work independently in a
    remote/hybrid environment
    .
  • Energetic, proactive, and service-oriented personality.

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