Tech Support Associate L1
4 days ago
Job Title: Tech Support Associate L1
Location: Bengaluru
Work Type: Hybrid
Payroll: TECEZE
Client: Publicis Re:Sources
Experience: 2–4 years
About the Role
We are seeking an energetic and driven
IT Support Engineer
to join our team in Bengaluru. The ideal candidate will have a strong background in Windows and Mac OS troubleshooting, basic networking, and vendor coordination, with a passion for delivering excellent IT support services in a dynamic, hybrid work environment.
Key Responsibilities
- Provide end-user support for
Windows and Mac OS
environments. - Perform
network troubleshooting
, VPN configuration, and remote support. - Coordinate with IT vendors for
warranty support and call logging
. - Manage
Windows File Server
, backup, and restoration processes. - Configure and troubleshoot
MS Office/Outlook, Email setup, Backup solutions
. - Support
Android & iOS devices
, including mail and application troubleshooting. - Handle
ticketing process & SLA compliance
(incidents, service requests, escalation matrix). - Maintain and track
IT assets and inventory records
. - Manage
patch updates, antivirus troubleshooting
, and security adherence. - Troubleshoot and install
network MFD printers
. - Ensure strict compliance with
information security policies
. 
Skills & Qualifications
- Bachelor's degree
in Computer Science, Information Systems, or Engineering. - 2–4 years of IT support experience
, with strong troubleshooting skills in Windows & Mac OS. - Exposure to
network troubleshooting, VPN, and remote support
. - Strong hands-on experience in
Windows File Server management, backup & restoration
. - Excellent knowledge of
MS Office, Outlook, and email configuration
. - Familiarity with
mobile OS troubleshooting (Android & iOS)
. - Good understanding of
ticketing systems, SLA management, and escalation processes
. - Strong written and verbal communication skills.
 - Ability to work independently in a
remote/hybrid environment
. - Energetic, proactive, and service-oriented personality.
 
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