L1 / L2 Support Analyst
4 days ago
If you are passionate about providing excellent customer support and troubleshooting technical issues, we are seeking a dedicated individual to join our team as an L1 Support Analyst.
Role –
We are looking for an L1 Support Analyst 1 who can.
• Provide first-level technical support to end-users via phone, email, or chat. Troubleshoot and resolve software and hardware issues promptly.
• Document and escalate complex issues to the appropriate support teams.
• Assist in creating and updating knowledge base articles for common issues.
• Collaborate with other support team members to ensure timely issue resolution.
• Engage with customers professionally, ensuring a positive support experience.
Must haves-
Bachelor's degree in information technology, Computer Science, or a related field.
• 1-3 years of experience in a technical support role.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Familiarity with software applications and basic hardware components.
• Ability to prioritize and manage multiple tasks effectively.
• Customer-centric mindset and a commitment to delivering exceptional support.
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