L1 / L2 Support Analyst

3 days ago


Bengaluru, Karnataka, India Hudini Full time ₹ 1,04,000 - ₹ 1,30,878 per year

If you are passionate about providing excellent customer support and troubleshooting technical issues, we are seeking a dedicated individual to join our team as an L1 Support Analyst.

Role –
We are looking for an L1 Support Analyst 1 who can.


• Provide first-level technical support to end-users via phone, email, or chat. Troubleshoot and resolve software and hardware issues promptly.


• Document and escalate complex issues to the appropriate support teams.


• Assist in creating and updating knowledge base articles for common issues.


• Collaborate with other support team members to ensure timely issue resolution.


• Engage with customers professionally, ensuring a positive support experience.

Must haves-

Bachelor's degree in information technology, Computer Science, or a related field.


• 1-3 years of experience in a technical support role.


• Strong troubleshooting and problem-solving skills.


• Excellent communication and interpersonal skills.


• Familiarity with software applications and basic hardware components.


• Ability to prioritize and manage multiple tasks effectively.


• Customer-centric mindset and a commitment to delivering exceptional support.


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