
L1 Support Engineer
10 hours ago
● CI/CD Tools:
○ Basic understanding of GitHub workflows, Jenkins pipelines, and CircleCI jobs.
○ Ability to monitor build/test jobs, identify failures, and escalate with
logs/screenshots.
○ Restart or re-trigger failed jobs based on runbook guidelines.
● Monitoring & Alerting:
○ Proficient in handling monitoring dashboards and alerts.
○ Respond to alerts promptly via Slack or other channels, ensuring
acknowledgment within SLA timelines.
○ Escalate to L2/L3 when issues exceed L1 scope, with clear context.
● SLA Adherence:
○ Ensure incidents are triaged, acknowledged, and reported within defined SLAs.
○ Maintain accurate ticket/incident updates for visibility and compliance.
● Communication Skills:
○ Clear and professional written communication for ticketing systems and Slack
updates.
○ Ability to provide concise, structured incident summaries.
○ Coordinate effectively with internal teams and external stakeholders.
● Process & Compliance:
○ Follow strict runbooks and escalation procedures.
○ Document recurring issues and suggest improvements for automation and
monitoring.
Required Skills & Qualifications
1–2 years of experience in a Support Engineer role.
At least one team member must have hands-on DevOps support experience.
Good knowledge of system monitoring, troubleshooting, and ticketing tools.
Strong communication and problem-solving skills.
Willingness to work in rotational shifts and rotational weekly offs.
Job Type: Full-time
Pay: ₹100, ₹250,000.00 per year
Application Question(s):
- How many years experience in L1 Support?
- How many years of experience in Devops?
- Your current CTC?
- Your ECTC?
Work Location: In person
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