L1 Support Engineer

2 days ago

Bengaluru, Karnataka, India JobMate Full time ₹ 1,00,000 - ₹ 2,50,000 per year

● CI/CD Tools:

○ Basic understanding of GitHub workflows, Jenkins pipelines, and CircleCI jobs.

○ Ability to monitor build/test jobs, identify failures, and escalate with

logs/screenshots.

○ Restart or re-trigger failed jobs based on runbook guidelines.

● Monitoring & Alerting:

○ Proficient in handling monitoring dashboards and alerts.

○ Respond to alerts promptly via Slack or other channels, ensuring

acknowledgment within SLA timelines.

○ Escalate to L2/L3 when issues exceed L1 scope, with clear context.

● SLA Adherence:

○ Ensure incidents are triaged, acknowledged, and reported within defined SLAs.

○ Maintain accurate ticket/incident updates for visibility and compliance.

● Communication Skills:

○ Clear and professional written communication for ticketing systems and Slack

updates.

○ Ability to provide concise, structured incident summaries.

○ Coordinate effectively with internal teams and external stakeholders.

● Process & Compliance:

○ Follow strict runbooks and escalation procedures.

○ Document recurring issues and suggest improvements for automation and

monitoring.

Required Skills & Qualifications

 1–2 years of experience in a Support Engineer role.

 At least one team member must have hands-on DevOps support experience.

 Good knowledge of system monitoring, troubleshooting, and ticketing tools.

 Strong communication and problem-solving skills.

 Willingness to work in rotational shifts and rotational weekly offs.

Job Type: Full-time

Pay: ₹100, ₹250,000.00 per year

Application Question(s):

  • How many years experience in L1 Support?
  • How many years of experience in Devops?
  • Your current CTC?
  • Your ECTC?

Work Location: In person

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