L1 Support Engineer

Designation - L1 Support Engineer Onboarding & Off-boarding

Location - Mumbai, Pune, Gurgaon, Hyderabad, Chennai, Kochi

Job Type: Contractual, Rotational Shifts 24x7

Job Summary:

We are looking for a detail-oriented and proactive L1 Support Engineer to manage onboarding and off-boarding activities within customer environments. The ideal candidate will have a working knowledge of Google Workspace, Slack administration, Jira ticketing systems, and basic experience with license management across multiple SaaS products. Exposure to Mobile Device Management (MDM) platforms will be considered a plus. This role ensures secure and efficient user lifecycle management while supporting day-to-day IT operations.

This role requires willingness to work in a 24x7 rotational shift environment, including weekends and holidays, based on business requirements.

Key Responsibilities :

• Execute onboarding and offboarding procedures for users across customer environments.
• Create, modify, and deactivate user accounts in Google Workspace.
• Manage user and channel access in Slack, including permissions and integrations.
• Handle user provisioning tasks in Jira and other ITSM ticketing tools.
• Assign and remove user licenses across multiple SaaS applications (e.g., Google Workspace, Slack, Zoom, Office 365, etc.).
• Follow SOPs to ensure consistency, security, and compliance across user lifecycle tasks.
• Collaborate with internal teams, partners, and escalate issues to L2 or OEMs when required.
• Maintain accurate records of account status and license allocations.
• Support MDM-related tasks such as device enrollment, remote wipe, and basic compliance checks (preferred but not mandatory).
• Monitor ticket queues and complete tasks within defined SLAs.
• Participate in documentation of recurring tasks and suggest process improvements.

Desired Profile :

• 02 years of experience in IT support, onboarding/offboarding, or helpdesk roles.
• Basic understanding of Google Workspace (Gmail, Drive, Calendar, Admin Console).
• Working knowledge of Slack user and workspace administration.
• Familiarity with Jira or equivalent ticketing systems.
• Basic knowledge of license management across common SaaS platforms.
• Strong attention to detail and ability to follow procedures precisely.
• Willingness to work in 24x7 rotational shifts, including nights, weekends, and holidays.
• Good written and verbal communication skills.
• Strong time management and task ownership abilities.

Preferred Qualifications:

• Exposure to MDM tools such as Jamf, Intune, Kandji, or Hexnode.
• Basic knowledge of SaaS platforms like Zoom, Dropbox, Office 365, etc.
• Any certification in IT fundamentals or Google Workspace Admin is a plus.
• Experience working in customer-facing IT service environments.

Why Join Us:

• Be part of a fast-paced, customer-focused IT team.
• Gain hands-on experience with leading enterprise SaaS and endpoint management tools.
• Opportunity to grow your skills and advance your career through continuous learning.

About the Company:

Ample is a 28 years old organisation. What does it mean for you?

We are a stable organisation with with over 28 years of experience in SI / IT - in an environment where companies rarely cross 10.

• We have built trusting relationships - with team members, customers and partners, several of them for over a decade, and many over two decades.

• We have navigated diverse challenges, disruptions and have navigated them all, and emerged triumphant.

The foundation for future growth is on the following foundations:

Globally revered brands in partnerships with Ample - in the enterprise and retail industry
• You would be representing a brand that the market has revered and valued over two decades
• We aspire to grow at a trailblazing pace over the next 5 years, and reach USD 1 Billion . This will need leaders who can take the mantle of responsibility towards this opportunity.
• Our current enterprise base of 1500 customers is spread across the country and will become the core of our growth engine

We live our vision and values:

Our customers and team members experience this every day, making it a place to be for anyone engaging with us We have an open culture where people are expected to focus on what-is-right instead of who-is-right. Feedback, suggestions and comments are encouraged, and acted upon. Anyone can speak to anyone in the organisation.