L1 Cloud Engineer

7 days ago

Bengaluru, Karnataka, India NTT DATA Full time

As an L1 cloud engineer, should have good understanding of cloud platform, networking, and storage principles with focus on Azure. Cloud administration, maintenance, and troubleshooting experience. Monitor cloud and infrastructure services to ensure uninterrupted operations. Monitor and manage support tickets during assigned shifts, ensuring timely and accurate resolution of issues. Respond to alerts and incidents, escalating to higher-level support as necessary. Able to provide shift hours support at L1 level Experience in updating KB articles and SOPs. Request additional information from clients, when necessary, to accurately diagnose and resolve issues. Acknowledge and analyse client emails to identify and understand issues. Provide clear guidance and relevant information to resolve first-level issues. Escalate complex issues to the internal L2 team and track the progress of these escalations to ensure prompt resolution. Well experienced in handling incident, service requests, change requests. Passion for delivering timely and outstanding customer service Great written and oral communication skills with internal and external customers 2+ years of overall operational experience 2+ years of Azure/AWS experience 2+ years of experience working in a diverse cloud support environment in a 24*7 production support model Azure Fundamentals AWS Cloud Practitioner Four Year BS/BA in Information Technology degree or equivalent experience

  • L1 Engineer

    4 days ago

    Bengaluru, Karnataka, India Photon Group Full time

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  • Nexthink Engineer L1/L2

    2 days ago

    Bengaluru, Karnataka, India Ipdigital Technologies Full time

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  • L1 Engineer

    2 days ago

    Bengaluru, Karnataka, India TerraPay Full time

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  • L1 Engineer

    2 days ago

    Bengaluru, Karnataka, India TerraPay Full time

    Title: L1 Support EngineerLocation: BangaloreRole overview:As an L1 support engineer you will play a key role in Level 1 support and ensuring smooth project operations through proactive monitoring, initial troubleshooting, and vendor coordination. This role demands strict SLA adherence, 24/7 availability, and a focus on resolving or escalating issues...

  • L1 Wireless Network Engineer

    2 days ago

    Bengaluru, Karnataka, India Arche Global Full time

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    2 days ago

    Bengaluru, Karnataka, India Wipro Full time

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  • L1 Engineer – Infrastructure

    4 days ago

    Bengaluru, Karnataka, India National E-Governance Services Full time

    Take your next career step at NeSL with an amazing team that is energizing the transformation of Financial Institutions.Job SummaryWe are seeking a proactive and detail-oriented L1 Engineer to join our IT Infrastructure team. This role is responsible for real-time monitoring of infrastructure and application availability, ensuring timely detection and...

  • Software Engineer- 5G RAN L1/L2

    2 days ago

    Bengaluru, Karnataka, India Tietoevry Full time

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  • Network Engineer L1

    2 days ago

    Bengaluru, Karnataka, India Connectivity It Solutions Full time

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  • L1 Support Engineer

    2 days ago

    Bengaluru, Karnataka, India Ample Technologies Full time

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