L1 Support

1 week ago

Bengaluru, Karnataka, India Atyati Technologies Full time

Job Title: L1 Support - Technical Associate Openings: 2Requirements:

  • Languages
  • Odia (mandatory) + Bengali + Hindi + English
  • Education: B.A. / B.Com / B.Sc
  • Skills: Basic computer knowledge, good communication skills
  • Experience: Freshers
  • Job Location: Bangalore
  • Work Mode: Work from Office

Key Responsibilities:

  • Provide first-level technical support to customers via phone, email, and chat in the designated languages.
  • Troubleshoot basic technical issues and resolve or escalate as needed.
  • Log, track, and update customer support tickets accurately.
  • Guide users through problem-solving processes and product usage.
  • Maintain detailed documentation of customer interactions and technical procedures.
  • Collaborate with other support levels and teams to ensure customer satisfaction.
  • Follow standard operating procedures and comply with service-level agreements (SLAs).

Required Skills & Qualifications:

  • Fluency in Odia + Hindi + Bengali (written and spoken).
  • Good communication and interpersonal skills.
  • Basic understanding of computer systems, software, and networking concepts.
  • Customer-centric approach with patience and empathy.
  • Ability to multitask and work in a fast-paced environment.
  • Prior experience in customer support or helpdesk roles is a plus.

Our Office Address: Atyati Technologies Pvt Ltd , 3rd Floor, Tower C, Diamond District, 150/C-2, Old Airport Road, Kodihalli, Bangalore

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