L1 Support

1 day ago

Bengaluru, Karnataka, India Tarento Technologies Pvt. Ltd. Full time ₹ 2,00,000 - ₹ 6,00,000 per year

About Tarento:

Tarento is a fast-growing technology consulting company headquartered in Stockholm, with a strong presence in India and clients across the globe. We specialize in digital transformation, product engineering, and enterprise solutions, working across diverse industries including retail, manufacturing, and healthcare. Our teams combine Nordic values with Indian expertise to deliver innovative, scalable, and high-impact solutions.

We're proud to be recognized as a Great Place to Work, a testament to our inclusive culture, strong leadership, and commitment to employee well-being and growth. At Tarento, you'll be part of a collaborative environment where ideas are valued, learning is continuous, and careers are built on passion and purpose.

Job Overview:

We are seeking a dedicated and skilled Application Support Specialist with 2 years of experience to join our L1 support team. The ideal candidate will serve as the first point of contact for users encountering application-related issues, ensuring that all problems are accurately recorded, categorized, and addressed promptly.

Key Responsibilities:
  • Serve as the first-level contact for end users experiencing issues with applications.
  • Log and track all reported issues using issue tracking/ticketing software.
  • Categorize and diagnose software-related issues and determine their severity.
  • Provide basic troubleshooting support and resolve common user issues at the L1 level.
  • Escalate unresolved or critical issues to the Application Development & Maintenance team as needed.
  • Follow up on open tickets and ensure timely resolution.
  • Maintain clear documentation of issues and resolutions for future reference.
  • Communicate effectively with internal teams and end-users in both Hindi and English.
Required Skills & Qualifications:
  • 2 years of experience in Application Support or IT Helpdesk (L1 support).
  • Proficiency in using issue tracking or ticketing tools (e.g., Jira, ServiceNow, Freshdesk).
  • Strong understanding of software applications and the ability to diagnose user-reported problems.
  • Ability to work effectively in a team and collaborate with cross-functional departments.
  • Excellent verbal and written communication skills in both Hindi and English.
  • Strong customer service orientation and attention to detail.
Good to Have:
  • Scripting proficiency: Ability to develop automated scripts to handle tasks of varying complexity.
  • Troubleshooting skills: Experience identifying and troubleshooting application-related issues reported to the helpdesk.

  • L1 Support "Contract"

    7 days ago

    Bengaluru, Karnataka, India Acesoft Labs Full time ₹ 7,20,000 - ₹ 7,92,000 per year

    Dear All,Work Location: BengaloreContract Duration : 1YearWork Exp:0-3 YearsBudget: 6 LPAN.p:Immediate to 15 DaysWork Mode: Work from OfficeInterview Mode:L1 Virtual,L2 face 2 facePosition name: L1 SupportMust Have:1) Good Communication Skills

  • L1 Support

    22 hours ago

    Bengaluru, Karnataka, India Atyati Technologies Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Job Title: L1 Support - Technical AssociateOpenings: 2Requirements:LanguagesTelugu + Kannada + EnglishEducation: B.A. / B.ComSkills: Basic computer knowledge, good communication skillsExperience: FreshersJob Location: BangaloreWork Mode: Work from OfficeKey Responsibilities:Provide first-level technical support to customers via phone, email, and chat in the...

  • L1/L2 Production Support

    7 days ago

    Bengaluru, Karnataka, India Broadridge Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Are you an experienced professional looking for your next big opportunity in L1/L2 Production or Application Support? Dont miss our in-person interview drive happening on Thursday, 25th Sep 2025 Role: L1/L2 Production / Application Support Work Location: Bangalore Drive / Walk-In Location: Bangalore Experience Required: 16 years Required Skills: Strong SQL,...

  • L1 Engineer

    1 week ago

    Bengaluru, Karnataka, India Photon Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    -Being able to use applications like ServiceNow / Slack / MS Office/JIRA/PagerdutyAccept & registers Service Calls/ Tickets Classify Service Calls/ Tickets according to the specified options(L1, L2 & L3) - Collecting and documenting relevant data related to nature of issues - Troubleshooting reported issues and routing tickets to appropriate groups -...

  • L1 IT Support Engineer On field

    3 weeks ago

    Bengaluru, Karnataka, India Databytes Consulting Technologies Pvt Ltd Full time

    Job Title: L1 IT Support Engineer On field Location: BangaloreDepartment: IT SupportReports to: IT Manager / Team LeadJob Summary:We are seeking a proactive and customer-focused L1 Support Engineer to provide first-level technical support for desktops, laptops, networks, and basic IT infrastructure. The role involves troubleshooting, configuration, and...

  • RPA UiPath Tech L1/L2 Support

    7 days ago

    Bengaluru, Karnataka, India Acronotics Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Position OverviewWe are seeking a highly skilled and motivated RPA UiPath Tech Lead to join our support and maintenance team. The role requires strong technical expertise in UiPath, proven leadership skills, and the ability to ensure smooth operations of automation solutions in a support window for production environment.Key ResponsibilitiesLead and manage...

  • L1 Support Engineer

    19 hours ago

    Bengaluru, Karnataka, India Cigres Technologies Full time ₹ 2,00,000 - ₹ 8,00,000 per year

    Bengaluru, Karnataka, IndiaJob TypeFull TimeAbout the RoleDuties and responsibilities Will be the first point of contact for Issues & Requests related to our IOT ecosystem.Act as a Level 1 Support associate to provide first level support and ensure smooth running of automations within the defined Service Level Agreements.Communicate effectively with users,...

  • L1 Cloud Engineer

    2 weeks ago

    Bengaluru, Karnataka, India NTT DATA, Inc. Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Preferred Experience:As an L1 cloud engineer, should have good understanding of cloud platform, networking, and storage principleswith focus on Azure.Cloud administration, maintenance, and troubleshooting experience.Monitor cloud and infrastructure services to ensure uninterrupted operations.Monitor and manage support tickets during assigned shifts, ensuring...

  • L1 Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Flynaut Full time

    About Flynaut LLCFlynaut is a global leader in digital transformation, partnering with startups, SMEs, and large enterprises across various industries since 2004. Our team of passionate professionals transforms visionary ideas into groundbreaking realities by delivering cutting-edge mobile apps, robust web platforms, and comprehensive IT solutions. With...

  • Tech Support Associate L1

    1 week ago

    Bengaluru, Karnataka, India TECEZE Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Title: Tech Support Associate L1 Location: Bengaluru Work Type: Hybrid Payroll: TECEZE Client: Publicis Re:Sources Experience: 2–4 yearsAbout the RoleWe are seeking an energetic and drivenIT Support Engineerto join our team in Bengaluru. The ideal candidate will have a strong background in Windows and Mac OS troubleshooting, basic networking, and...