
L1 Support
2 days ago
Job Title: L1 Support - Technical Associate Openings: 2Requirements:
- Languages
- Odia + Bengali + English
- Education: B.A. / B.Com
- Skills: Basic computer knowledge, good communication skills
- Experience: Freshers
- Job Location: Bangalore
- Work Mode: Work from Office
Key Responsibilities:
- Provide first-level technical support to customers via phone, email, and chat in the designated languages.
- Troubleshoot basic technical issues and resolve or escalate as needed.
- Log, track, and update customer support tickets accurately.
- Guide users through problem-solving processes and product usage.
- Maintain detailed documentation of customer interactions and technical procedures.
- Collaborate with other support levels and teams to ensure customer satisfaction.
- Follow standard operating procedures and comply with service-level agreements (SLAs).
Required Skills & Qualifications:
- Fluency in Odia + Hindi + Bengali (written and spoken).
- Good communication and interpersonal skills.
- Basic understanding of computer systems, software, and networking concepts.
- Customer-centric approach with patience and empathy.
- Ability to multitask and work in a fast-paced environment.
- Prior experience in customer support or helpdesk roles is a plus.
Our Office Address: Atyati Technologies Pvt Ltd , 3rd Floor, Tower C, Diamond District, 150/C-2, Old Airport Road, Kodihalli, Bangalore
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