Tech Support Associate L1

4 weeks ago

Bengaluru, India TECEZE Full time

Job Title: Tech Support Associate L1

📍 Location: Bengaluru

💼 Work Type: Hybrid

📝 Payroll: TECEZE

🤝 Client: Publicis Re:Sources

📊 Experience: 2–4 years

About the Role

We are seeking an energetic and driven IT Support Engineer to join our team in Bengaluru. The ideal candidate will have a strong background in Windows and Mac OS troubleshooting, basic networking, and vendor coordination, with a passion for delivering excellent IT support services in a dynamic, hybrid work environment.

Key Responsibilities

  • Provide end-user support for Windows and Mac OS environments.
  • Perform network troubleshooting, VPN configuration, and remote support.
  • Coordinate with IT vendors for warranty support and call logging.
  • Manage Windows File Server, backup, and restoration processes.
  • Configure and troubleshoot MS Office/Outlook, Email setup, Backup solutions.
  • Support Android & iOS devices, including mail and application troubleshooting.
  • Handle ticketing process & SLA compliance (incidents, service requests, escalation matrix).
  • Maintain and track IT assets and inventory records.
  • Manage patch updates, antivirus troubleshooting, and security adherence.
  • Troubleshoot and install network MFD printers.
  • Ensure strict compliance with information security policies.

Skills & Qualifications

  • Bachelor’s degree in Computer Science, Information Systems, or Engineering.
  • 2–4 years of IT support experience, with strong troubleshooting skills in Windows & Mac OS.
  • Exposure to network troubleshooting, VPN, and remote support.
  • Strong hands-on experience in Windows File Server management, backup & restoration.
  • Excellent knowledge of MS Office, Outlook, and email configuration.
  • Familiarity with mobile OS troubleshooting (Android & iOS).
  • Good understanding of ticketing systems, SLA management, and escalation processes.
  • Strong written and verbal communication skills.
  • Ability to work independently in a remote/hybrid environment.
  • Energetic, proactive, and service-oriented personality.

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