Tech Support Associate L1

4 days ago

Bengaluru, India TECEZE Full time
Job Title: Tech Support Associate L1
Location: Bengaluru
Work Type: Hybrid
Payroll: TECEZE
Client: Publicis Re:Sources
Experience: 2–4 years
About the Role
We are seeking an energetic and driven IT Support Engineer to join our team in Bengaluru. The ideal candidate will have a strong background in Windows and Mac OS troubleshooting, basic networking, and vendor coordination, with a passion for delivering excellent IT support services in a dynamic, hybrid work environment.
Key Responsibilities
Provide end-user support for Windows and Mac OS environments.
Perform network troubleshooting , VPN configuration, and remote support.
Coordinate with IT vendors for warranty support and call logging .
Manage Windows File Server , backup, and restoration processes.
Configure and troubleshoot MS Office/Outlook, Email setup, Backup solutions .
Support Android & iOS devices , including mail and application troubleshooting.
Handle ticketing process & SLA compliance (incidents, service requests, escalation matrix).
Maintain and track IT assets and inventory records .
Manage patch updates, antivirus troubleshooting , and security adherence.
Troubleshoot and install network MFD printers .
Ensure strict compliance with information security policies .
Skills & Qualifications
Bachelor’s degree in Computer Science, Information Systems, or Engineering.
2–4 years of IT support experience , with strong troubleshooting skills in Windows & Mac OS.
Exposure to network troubleshooting, VPN, and remote support .
Strong hands-on experience in Windows File Server management, backup & restoration .
Excellent knowledge of MS Office, Outlook, and email configuration .
Familiarity with mobile OS troubleshooting (Android & iOS) .
Good understanding of ticketing systems, SLA management, and escalation processes .
Strong written and verbal communication skills.
Ability to work independently in a remote/hybrid environment .
Energetic, proactive, and service-oriented personality.

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