Tech support associate l1

4 days ago


Bengaluru, India TECEZE Full time

Job Title: Tech Support Associate L1 ???? Location: Bengaluru???? Work Type: Hybrid???? Payroll: TECEZE???? Client: Publicis Re: Sources???? Experience: 2–4 yearsAbout the RoleWe are seeking an energetic and driven IT Support Engineer to join our team in Bengaluru. The ideal candidate will have a strong background in Windows and Mac OS troubleshooting, basic networking, and vendor coordination, with a passion for delivering excellent IT support services in a dynamic, hybrid work environment.Key ResponsibilitiesProvide end-user support for Windows and Mac OS environments.Perform network troubleshooting, VPN configuration, and remote support.Coordinate with IT vendors for warranty support and call logging.Manage Windows File Server, backup, and restoration processes.Configure and troubleshoot MS Office/Outlook, Email setup, Backup solutions.Support Android & i OS devices, including mail and application troubleshooting.Handle ticketing process & SLA compliance (incidents, service requests, escalation matrix).Maintain and track IT assets and inventory records.Manage patch updates, antivirus troubleshooting, and security adherence.Troubleshoot and install network MFD printers.Ensure strict compliance with information security policies.Skills & QualificationsBachelor’s degree in Computer Science, Information Systems, or Engineering.2–4 years of IT support experience, with strong troubleshooting skills in Windows & Mac OS.Exposure to network troubleshooting, VPN, and remote support.Strong hands-on experience in Windows File Server management, backup & restoration.Excellent knowledge of MS Office, Outlook, and email configuration.Familiarity with mobile OS troubleshooting (Android & i OS).Good understanding of ticketing systems, SLA management, and escalation processes.Strong written and verbal communication skills.Ability to work independently in a remote/hybrid environment.Energetic, proactive, and service-oriented personality.



  • Bengaluru, India TECEZE Full time

    Job Title: Tech Support Associate L1 Location: Bengaluru Work Type: Hybrid Payroll: TECEZE


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