Tech Support Associate L1

12 hours ago

Bengaluru, India TECEZE Full time
Job Title: Tech Support Associate L1
Location: Bengaluru
Work Type: Hybrid
Payroll: TECEZE
Client: Publicis Re:Sources
Experience: 2–4 years
About the Role
We are seeking an energetic and driven IT Support Engineer to join our team in Bengaluru. The ideal candidate will have a strong background in Windows and Mac OS troubleshooting, basic networking, and vendor coordination, with a passion for delivering excellent IT support services in a dynamic, hybrid work environment.
Key Responsibilities
- Provide end-user support for Windows and Mac OS environments.
- Perform network troubleshooting, VPN configuration, and remote support.
- Coordinate with IT vendors for warranty support and call logging.
- Manage Windows File Server, backup, and restoration processes.
- Configure and troubleshoot MS Office/Outlook, Email setup, Backup solutions.
- Support Android & iOS devices, including mail and application troubleshooting.
- Handle ticketing process & SLA compliance (incidents, service requests, escalation matrix).
- Maintain and track IT assets and inventory records.
- Manage patch updates, antivirus troubleshooting, and security adherence.
- Troubleshoot and install network MFD printers.
- Ensure strict compliance with information security policies.
Skills & Qualifications
- Bachelor’s degree in Computer Science, Information Systems, or Engineering.
- 2–4 years of IT support experience, with strong troubleshooting skills in Windows & Mac OS.
- Exposure to network troubleshooting, VPN, and remote support.
- Strong hands-on experience in Windows File Server management, backup & restoration.
- Excellent knowledge of MS Office, Outlook, and email configuration.
- Familiarity with mobile OS troubleshooting (Android & iOS).
- Good understanding of ticketing systems, SLA management, and escalation processes.
- Strong written and verbal communication skills.
- Ability to work independently in a remote/hybrid environment.
- Energetic, proactive, and service-oriented personality.

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