
Client Relationship Officer
6 days ago
Job Requirements:-
- Looking for Under Graduates/ Graduates
- Probation period is for 6 months
- Mandatory submission of certificates for the first six months.
- Expected salary would be 15000 TO 18000
- Preferably taxation experience.
- Excellent Communication skills with convincing skills.
- Purely WFO
Job Role:-
- CRO in this role is to make sure to call clients in the United States and explain the services provided by the company and make them a part of our company with filing taxes with us. Make sure to bring documents and sign up on our website with clients in the United States.
Roles and Responsibilities:-
- Retrieve and gather necessary documents from clients.
- Organize and assign documents according to the established process flow.
- Respond promptly and professionally to client queries and requests.
- Resolve any issues or concerns raised by clients in a timely manner.
- Address customer communication related to taxation for both new and existing customers.
- Handle customer clarifications and primary escalations.
- Obtain client confirmation for the accurate and timely filing of their tax returns.
- Service Level Agreement (SLA): Ensure adherence to SLA by responding.
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