Client Relationship Specialist
4 days ago
Job Overview
The Account Manager plays a pivotal role in fostering long-term relationships with clients, driving client satisfaction and retention. This position requires strong communication and negotiation skills to build trust at all organizational levels.
">Key Responsibilities
- Serve as the primary liaison between assigned clients and internal teams, ensuring exceptional client servicing.
- Build and maintain robust relationships to drive client satisfaction and retention.
- Understand client needs, challenges, and business goals to provide tailored solutions.
- Collaborate with internal teams to ensure timely delivery of services.
- Identify opportunities for account growth, cross-selling, and upselling.
- Track account performance, prepare reports, and present insights to clients.
- Resolve client issues and escalate when necessary to ensure prompt resolution.
- Maintain accurate records of client communications, contracts, and activities in CRM software.
Required Skills and Qualifications
The ideal candidate should possess a Bachelor's degree in Business Administration, Marketing, or a related field, along with 3-7 years of proven experience in account management, client servicing, or relationship management. They should also demonstrate strong analytical and problem-solving skills, proficiency in MS Office and CRM tools, and the ability to meet and exceed client expectations.
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