
Client Relationship Manager
2 weeks ago
- The Client Relationship Manager is responsible for managing and growing client accounts by building strong relationships, understanding client needs, and delivering the right talent solutions
- The ideal candidate will be client-focused, goal-oriented, and skilled in identifying staffing solutions that meet client requirements
- They will act as the primary point of contact for clients and ensure successful placements, client satisfaction, and account growth
Key Responsibilities:
- Client Relationship Management:Act as the main point of contact for assigned client accounts, maintaining and strengthening client relationships
- Understand client needs, culture, and project requirements to provide tailored talent solutions
- Conduct regular check-ins with clients to ensure satisfaction with placements and address any issues promptly
- Business Development & Account Growth:Identify opportunities to expand service offerings within existing accounts
- Collaborate with sales and recruiting teams to drive growth within each account
- Upsell additional services, roles, or technology capabilities as they align with client needs
- Talent Matching & Delivery:Work closely with the recruiting team to define role requirements, skill sets, and qualifications for open positions
- Collaborate to prioritize roles and match top talent to client needs effectively and efficiently
- Monitor placement success and proactively address any potential mismatches
- Client Satisfaction & Retention:Oversee onboarding and integration of placed candidates to ensure they meet client expectations
- Solicit feedback from clients post-placement and work to resolve any concerns
- Ensure high levels of client satisfaction and work towards building long-term partnerships
Key Skills and Qualifications:
- Education: Bachelor's degree in Business, Human Resources, or a related field
- Experience:2-5 years of experience in account management, client services, or business development in the staffing or staff augmentation industry
- Proven track record of managing and growing client accounts
- Skills:Strong understanding of staffing models, recruitment processes, and industry trends
- Exceptional interpersonal, communication, and relationship-building skills
- Negotiation and problem-solving abilities.
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