Client Relationship Manager

17 hours ago

Hyderabad, Telangana, India Cynosure Corporate Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Key Responsibilities

  • This positions plays a crucial role in lead management, After sales support, Client documentation and Accounts receivable.
  • Responsible for managing Client Relationship ,Supporting sales and Marketing process ensuring smooth client journey from initial to post sales support.
  • Maintain an ongoing understanding of the clients business environment, competitors, and industry trends to offer proactive solutions.
  • Work closely with the Internal teams , marketing, and sales teams to align strategies and deliver tailored solutions to clients.
  • Provide feedback to product teams based on client interactions to help shape product roadmaps and feature development.
  • Provide product training and onboarding.
  • Ensure timely resolution of Client complaints.
  • Document and track Client issues using CRM/ticketing systems.
  • Escalate complex issues to senior teams or management.
  • Collaborate with internal teams (sales, technical, and product).

Qualifications:

  • 1-2 years of experience in client-facing roles (support, sales, or account management).
  • Excellent communication, problem-solving, and interpersonal skills.
  • Technical aptitude (familiarity with industry-specific software/hardware).
  • Ability to work in a fast-paced environment.
  • Build strong relationships with clients.
  • Identify upsell/cross-sell opportunities.
  • Conduct regular check-ins and satisfaction surveys.

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