Client Relationship Manager

4 weeks ago

Hyderabad, India Mobile Programming Full time
  • The Client Relationship Manager is responsible for managing and growing client accounts by building strong relationships, understanding client needs, and delivering the right talent solutions
  • The ideal candidate will be client-focused, goal-oriented, and skilled in identifying staffing solutions that meet client requirements
  • They will act as the primary point of contact for clients and ensure successful placements, client satisfaction, and account growth

Key Responsibilities:

  • Client Relationship Management:Act as the main point of contact for assigned client accounts, maintaining and strengthening client relationships
  • Understand client needs, culture, and project requirements to provide tailored talent solutions
  • Conduct regular check-ins with clients to ensure satisfaction with placements and address any issues promptly
  • Business Development & Account Growth:Identify opportunities to expand service offerings within existing accounts
  • Collaborate with sales and recruiting teams to drive growth within each account
  • Upsell additional services, roles, or technology capabilities as they align with client needs
  • Talent Matching & Delivery:Work closely with the recruiting team to define role requirements, skill sets, and qualifications for open positions
  • Collaborate to prioritize roles and match top talent to client needs effectively and efficiently
  • Monitor placement success and proactively address any potential mismatches
  • Client Satisfaction & Retention:Oversee onboarding and integration of placed candidates to ensure they meet client expectations
  • Solicit feedback from clients post-placement and work to resolve any concerns
  • Ensure high levels of client satisfaction and work towards building long-term partnerships

Key Skills and Qualifications:

  • Education: Bachelor's degree in Business, Human Resources, or a related field
  • Experience:2-5 years of experience in account management, client services, or business development in the staffing or staff augmentation industry
  • Proven track record of managing and growing client accounts
  • Skills:Strong understanding of staffing models, recruitment processes, and industry trends
  • Exceptional interpersonal, communication, and relationship-building skills
  • Negotiation and problem-solving abilities.

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