Client Relationship Manager

Key Responsibilities:

Client Relationship Management:

• Develop and maintain strong relationships with external clients (BFSI) to understand their recruitment needs and business objectives.
• Ensure client satisfaction throughout the recruitment process and act as the primary point of contact for all Perm & C2H recruitment-related matters.
• Provide regular updates and reports to clients on the status of recruitment, talent pipelines, and market insights.

Team Leadership and Management:

• Lead, mentor, and manage a team of recruiters to meet and exceed performance targets.
• Conduct regular performance reviews, provide feedback, and help develop the skills of junior recruiters.
• Ensure the team adheres to best practices in candidate sourcing, screening, and selection.

Recruitment Process Oversight:

• Oversee the full recruitment life cycle for Perm & C2H roles, ensuring that all steps are completed efficiently and effectively.
• Collaborate with recruiters to develop and execute tailored sourcing strategies for hard-to-fill roles.
• Ensure that candidate pipelines are managed effectively and efficiently, meeting client requirements and deadlines.
• shortlist to clients.

Reporting and Analytics:

• Track and report on key recruitment metrics, including time-to-fill, cost-per-hire, candidate quality, and client satisfaction.
• Analyze recruitment data to identify trends and improve the overall recruitment strategy.
• Provide insights to the leadership team on workforce planning and market trends.

Stakeholder and Candidate Communication:

• Maintain clear and consistent communication with all candidates throughout the recruitment process.
• Serve as a liaison between the client, candidates, and internal teams to ensure a smooth hiring process

Key Skills & Qualifications:

• Experience:
• Minimum of 10+ years of experience in recruitment and in a delivery role, focusing on contract-to-hire positions.
• Experience working with a range of industries and clients, preferably in BFSI

Leadership Skills:

• Proven ability to lead, motivate, and mentor a team of recruiters.
• Strong interpersonal and communication skills to effectively manage internal teams and client relationships.

Recruitment Expertise:

• Deep understanding of the recruitment lifecycle, including sourcing, screening, interviewing, and offer negotiation.
• Experience in managing end-to-end recruitment processes for both contract roles.

Client Relationship Management:

• Experience managing high-level client relationships, with the ability to understand client needs and deliver on expectations.

Analytical Skills:

• Ability to analyze data, derive insights, and adjust recruitment strategies accordingly.
• Experience with recruitment software (e.G., ATS, CRM) and reporting tools.

Negotiation Skills:

• Strong negotiation skills with candidates and clients, particularly around compensation, benefits, and contract terms.

Education:

• Bachelors degree in Human Resources, Business, or related field (preferred but not required).
• Additional Requirements:
• Flexibility: Ability to work in a fast-paced, dynamic environment and adapt to changing client needs.
• Attention to Detail: Strong organizational skills and attention to detail.
• Technical Proficiency: Familiarity with Applicant Tracking Systems (ATS) and recruitment software (e.G., Lin kedIn Recruiter, Job Boards, etc.).
• Problem Solving: Strong problem-solving and decision-making abilities.