Client Relationship Officer(Voice)

5 days ago

Hyderabad, India Maatrum Technologies and Legal ventures Pvt. Ltd Full time

About Us:

Maatrum Technologies is a product-based company specializing in Title Verification and Legal Verification for Real Estate Properties across India. We are a proud sister concern of the renowned Dr. Agarwals Eye Hospital Group.

We are looking for a Client Relationship Officer to strengthen our customer success and service delivery. This is a client-facing role that requires excellent communication skills, problem-solving abilities, and proactive coordination with internal teams to resolve client concerns.

Key Responsibilities:

  • Act as the first point of contact for client escalations, queries, and service requests.
  • Build and maintain strong, long-term client relationships by ensuring their satisfaction.
  • Coordinate with internal teams (Operations, Legal) to resolve issues promptly.
  • Track, document, and report client escalations and resolutions for process improvement.
  • Monitor SLAs and ensure timely delivery of client requests.
  • Identify opportunities to improve client experience and suggest process enhancements.
  • Share periodic updates and reports with clients regarding their ongoing requests/projects.

Key Skills & Competencies:

  • Good verbal and written communication skills.
  • Strong problem-solving and conflict resolution ability.
  • Good understanding of client relationship management principles.
  • Ability to handle pressure and manage multiple escalations simultaneously.
  • Proficiency in MS Office (Word, Excel, PowerPoint) and CRM tools.
  • Strong coordination and follow-up skills.

Qualification & Experience:

  • Bachelors Degree in Business Administration, Commerce, or related field.
  • 17 years of experience in Client Relationship Management / Customer Success / Service Coordination.
  • Experience in handling escalations or working in a client-facing role is preferred.

Why Join Us:

  • Opportunity to work with a growing, technology-driven company in the real estate legal space.
  • Collaborative and learning-focused work environment.
  • Exposure to client engagement and operations at scale.

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