Help Desk Tier II

The Help Desk Tier II Support technician is responsible for providing second-level support on a variety of complex technical issues to our clients, working team members in our Managed Services Division, ensuring timely resolution of tickets.

Immediate requirement for a female IT Help Desk Coordinator to assign calls, prepare MIS reports, manage end-user support, and ensure timely resolution within SLA through team coordination. Strong communication and organizational skills required.

Role & responsibilitiesExtending technical support on application to end usersProvide Help Desk support for reporting technical incidents / issues / problems with the system.The Help desk shall log user calls related to system and assign an incident/ call ID number. Severity shall be assigned to each call as per the SLAs.Track each incident / call to...

Job Title: Help Desk SpecialistAbout the Role:The primary goal of this position is to serve as the initial point of contact for clients calling Wipro's Service Desk, addressing their end-user issues in accordance with established objectives.Duties and Responsibilities:Primary user support and customer service are key responsibilities. This includes...

Duration: 12-month contract with potential extensions Location: Onsite 5 days/week in Mumbai, India (Monday-Friday) Hours: IST (Indian Standard Time) Day to Day:Insight Global's client is looking for a Level 1-2 Help Desk to join their IT Help Desk team within the printing services industry. You will be responsible for handling the general Level 1-2 help...

Helpdesk L1 (5 Positions) Location: Belapur, Navi Mumbai Should be Science/ Commerce/Engineering Graduate, preferably, BE/B. Tech/MCA/MBA with minimum 1 year of in-scope solutions experience in the field of Banking IT domain / support of related solutions Should be skilled in following: Knowledge of Finacle Menu Options (CBS 7.0.25/ UBS version 10.2.18),...

**About Company** Dixit Infotech Services Pvt. Ltd. is one of India’s leading information technology service integrators and solution providers. Dixit is a fast-paced, dynamic organization. Our pride and glory lie in being a customer-centric and forward-thinking company. 45 years young, our long experience packed with up-to-date trends and knowledge...

As a key member of our service delivery team, the Help Desk Representative plays a vital role in ensuring exceptional customer experiences.Efficiently handle customer inquiries via phone, email, or chat, providing timely and accurate responses that address their concerns.Proactively resolve complaints and provide effective solutions that exceed customer...

Engineers need to make the best use of help desk software to be always be informed about the status of user requests. A help desk software consists of three main components: Ticket Management, Automation Suite, and Reporting and Optimization. **Responsibilities**: Included in the Service Desk Engineers tasks are installing, upgrading, supporting, and...

Job Opening: Help Desk SpecialistWe are seeking a skilled Help Desk Specialist to join our team in a dynamic environment.About the RoleThe successful candidate will be responsible for delivering top-notch service to clients through effective communication and problem-solving skills.Key ResponsibilitiesProvide timely and accurate assistance via phone or other...