IT Help Desk Executive

15 minutes ago

Navi Mumbai, India Opportunity One Step Solution Pvt. Ltd. Full time

We are looking for a competent **Help desk technician**to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company’s reputation and business.

Ø **Primary responsibilities**
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in person or over the phone.
- Write training manuals.
- Train computer users.
- Maintain daily performance of computer systems.
- Ask questions to determine nature of problem.
- Walk customer through problem-solving process.
- Install, modify, and repair computer hardware and software.
- Clean up computers.
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Install, configure, and upgrade PC software.
- Follow up with customers to ensure issue has been resolved.
- Gain feedback from customers about computer usage.
- Run reports to determine malfunctions that continue to occur.
- Keep inventory of all equipment, software, and license users.
- Monitor and respond quickly to incoming requests relate to IT issues.

**Requirements**:

- Proven experience as a **help desk technician** or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- BSc/BA ,Hardware & Networking in IT, Computer Science or relevant field

**Salary**: ₹15,000.83 - ₹20,594.89 per month

Schedule:

- Day shift

  • Help Desk Executive

    4 days ago

    Navi Mumbai, Maharashtra, India Mswipe Technologies Pvt. Ltd. Full time ₹ 2,16,000 - ₹ 2,64,000 per year

    This job is provided by Job Summary: We are looking for a Help Desk Executive to provide technical and operational support to customers and field engineers using our POS (swiping) machines. The candidate will handle customer queries, troubleshoot device issues, and coordinate with the technical team to ensure smooth machine operation and customer...

  • Help Desk Executive

    2 weeks ago

    Mumbai, Maharashtra, India Cushman & Wakefield Full time

    **Job Title** Help desk executive **Job Description Summary** **Job Description

  • Help Desk Support

    7 days ago

    Mumbai, India Quess IT Staffing Full time

    **About Us** “Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions...

  • Help Desk Tier II

    5 days ago

    Navi Mumbai, Maharashtra, India Mistry J2n Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Summary: The Help Desk Tier II technician is responsible for providing second-level support on a variety of complex technical issues, working with the Help Desk team and Managed Services Division, ensuring timely resolution of tickets..Health insurance

  • Help Desk Executive

    1 week ago

    Mumbai, Maharashtra, India Krystal Integrated Services Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Dear Candidate,We are looking for Receptionist / Front Desk Executive at GoregaonRole & responsibilitiesReceiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriatelyAnswering screening and forwarding incoming phone callsReceiving and sorting daily mailWorking Hours 12 hours ,Preferred candidate profileAll benefits...

  • Executive - Help Desk

    2 weeks ago

    Mumbai, India Whistling Woods International Full time

    Whistling Woods International (WWI) is India’s premier Film, Communication & Creative Arts Institute. Since its inception in 2006, WWI has successfully delivered world-class education in filmmaking's creative and technical aspects. Located inside Mumbai’s Film City Complex, students receive hands-on instruction in the discipline they want to pursue. We...

  • IT Help Desk Technician

    32 minutes ago

    Mumbai, India Zoof Software Solutions Full time

    We are looking for a competent **Help desk technician** to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its...

  • Help Desk Support

    49 minutes ago

    Mumbai, Maharashtra, India CARE INFOTECH Full time

    Help Desk Support Required Help Desk Specialist responsibilities include: - Providing first level contact and convey resolutions to customer issues - Properly escalating unresolved queries to the next level of support - Tracking, routing and redirecting problems to correct resources **Responsibilities**: - Provide first level contact and convey...

  • Help Desk Executive

    1 week ago

    Mumbai, India Makoto HR Solutions Full time

    Job Openings with MNC Job Location: Powai Salary range upto 4.20 LPA Rotational shifts with night shifts are included. Applicant should be a graduate with good Communication Skills in English and should have at least 2 to 3 years of experience in handling Help Desk Operations. Kindly forward your update resume Pay: Up to ₹420,000.00 per...

  • IT Help Desk Technician

    2 weeks ago

    Mumbai, India SKS Enterpprise Full time

    **Position Name -** **IT Help Desk Technician** **Location - **Mumbai** **Experience Range -** 4-7 years** **Mandatory Requirement**: - Skilled and customer-oriented IT Help Desk Technician - Responsible for providing technical support and assistance to our employees and resolving - Primary goal will be to ensure that all IT systems and equipment are...