Help Desk Support

Responsibilities - Provide first level contact and convey resolutions to customer issues - Properly escalate unresolved queries to the next level of support - Track, route and redirect problems to correct resources - Update customer data and produce activity reports - Walk customers through problem solving process - Follow up with customers, provide feedback...

**IT Help Desk. ( Experience - 1-3 yrs - L1)** - Managing one or more customer service or service desk functions. - Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services. - Identify and diagnose issues and problems. - Categorize and record reported queries and provide...

We are looking for a competent **Help desk technician** to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its...

**Position Name -** **IT Help Desk Technician** **Location - **Mumbai** **Experience Range -** 4-7 years** **Mandatory Requirement**: - Skilled and customer-oriented IT Help Desk Technician - Responsible for providing technical support and assistance to our employees and resolving - Primary goal will be to ensure that all IT systems and equipment are...

We are looking for a competent **Help desk technician** to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its...

**Designation/Title** Helpdesk/Desktop **Sub-Band** Off-roll **Education Qualifications** BE/BTech/Diploma **Certifications** ITIL, MCSE preferred **Experience** 2 to 3+ Years of experience in relevant field **Key/Major Activities** - Basic understanding of typical enterprise customer environment - Opening and closing trouble tickets - Take remoted...

**Company Profile**: Konverge Technologies Pvt Limited is a leading player in networking, computing, messaging & collaboration. Konverge is uniquely positioned to deliver end-to-end IT Infrastructure solutions and services. **Location**: - Airoli and Goregoan. Please find the below JD: - Should have fair knowledge of IT Help desk/service desk role. Good...

We are looking for a competent **Help desk technician**to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its...

Job Summary:We are seeking a highly skilled and experienced Help Desk Technician to join our team. In this role, you will be responsible for providing first-line support to users with technical issues, troubleshooting hardware, software, network, and system problems.Key Responsibilities:Troubleshoot and resolve technical issues reported by users, including...

Job DescriptionDescriptionWe are seeking an experienced Help Desk Technician to join our team in India. The ideal candidate will have a solid background in IT support, providing excellent customer service and technical assistance to our users.Responsibilities- Provide first-level contact and convey resolutions to customer issues.- Properly escalate...