Help Desk Support

3 days ago

Andheri Mumbai Maharashtra, India S K Networks Full time

We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create client value that will help preserve the company’s reputation and business.

**Responsibilities**:

- User account provisioning and de-provisioning in Okta and AD
- User mailboxes, DL, shared mailboxes provisioning and de-provisioning in Office365
- Troubleshoot user login issues
- Provision and de-provision users into different apps
- Identify and diagnose issues and problems
- Categorize and record reported queries and provide solutions
- Support problem identification
- Advise users on an appropriate course of action
- Monitor issues from start to resolution
- Escalate, if needed, unresolved problems to a higher level of support
- Provide essential online security advice and support

**Qualification**:

- Excellent verbal and written communication skills
- Knowledge about Okta, Microsoft Office365
- Proven experience as a help desk technician or other customer support role
- Tech savvy with working knowledge of office automation products, databases, and remote control
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- BSc/BA in IT, Computer Science, or a relevant field
- CompTIA Network, CompTIA Network+, and Modern Desktop Administrator Associate certification preferred

Pay: ₹33,000.00 - ₹50,000.00 per month

Shift:

- Night shift

Work Days:

- Monday to Friday

**Experience**:

- total work: 3 years (required)

Shift availability:

- Night Shift (required)

Work Location: In person

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