
IT Help Desk Support Engineer
1 day ago
Role & responsibilities
- Extending technical support on application to end users
- Provide Help Desk support for reporting technical incidents / issues / problems with the system.
- The Help desk shall log user calls related to system and assign an incident/ call ID number. Severity shall be assigned to each call as per the SLAs.
- Track each incident / call to resolution.
- Escalate the calls, to the appropriate levels, if necessary, as per the
escalation matrix agreed upon - Analyze the incident / call statistics and provide monthly reports including but not limited to:
i. Type of incidents / calls logged
ii. Incidents / calls resolved
iii. Incidents / calls open
iv. SLA compliance report
- The help desk will serve as a single point of contact for reporting/resolution of all tickets (queries, errors, incidents, issues either application or infrastructure or operations related). IT facilities management services to provide first-line services related to all IT issues including software, applications, client-side infrastructure, servers, network, etc.
Qualification:-
Any Graduate with diploma in computers
OR
Degree/Diploma in Computers/ Electronics from recognized Engineering.
College/ Polytechnic.
Experience
Minimum 2 years on installation/configuration and support on desktop O/S such as Win 7 /Windows 8, PC assembling & disassembling, printer/MFP troubleshooting.
-
Help Desk Support
1 day ago
Mumbai, Maharashtra, India CARE INFOTECH Full timeHelp Desk Support Required Help Desk Specialist responsibilities include: - Providing first level contact and convey resolutions to customer issues - Properly escalating unresolved queries to the next level of support - Tracking, routing and redirecting problems to correct resources **Responsibilities**: - Provide first level contact and convey...
-
IT Help Desk Support Engineer
4 days ago
Chennai, Tamil Nadu, India SPM Hr Solutions Full time ₹ 4,00,000 - ₹ 12,00,000 per yearIT Help Desk Support Executive to join our team in Chennai. The candidate will be responsible for providing technical support, handling software application issues, and ensuring smooth IT operations
-
Help Desk Engineer
2 weeks ago
Chennai, Tamil Nadu, India iLink Digital Full time ₹ 5,00,000 - ₹ 15,00,000 per yearWe are seeking an experienced Help Desk Engineer with strong expertise in software installation, troubleshooting application issues, managing virtual devices, and working with ticketing tools. The role requires hands-on technical skills, excellent communication, and the ability to provide high-quality support for US-based clients.Key Responsibilities:Provide...
-
Help Desk Engineer
2 weeks ago
Chennai, India iLink Digital Full timeWe are seeking an experienced Help Desk Engineer with strong expertise in software installation, troubleshooting application issues, managing virtual devices, and working with ticketing tools. The role requires hands-on technical skills, excellent communication, and the ability to provide high-quality support for US-based clients. Key Responsibilities:...
-
IT Help Desk Technician
5 days ago
Mumbai, India Isapi Infotech Full timeWe are looking for a competent **Help desk technician** to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its...
-
Help Desk
7 days ago
Chennai, Tamil Nadu, India VeWinpro Tech soloutions Pvt Ltd Full timeProven working experience in providing Help Desk support Proficiency in English Working knowledge of help desk software, databases and remote control Strong client-facing and communication skills Advanced troubleshooting and multi-tasking skills Customer service orientation BS degree in Information Technology, Computer Science or equivalent **Job Types**:...
-
Help Desk Support
1 day ago
Mumbai, Maharashtra, India CARE INFOTECH Full timeResponsibilities - Provide first level contact and convey resolutions to customer issues - Properly escalate unresolved queries to the next level of support - Track, route and redirect problems to correct resources - Update customer data and produce activity reports - Walk customers through problem solving process - Follow up with customers, provide feedback...
-
IT Help Desk Technician
1 day ago
Mumbai, India Zoof Software Solutions Full timeWe are looking for a competent **Help desk technician** to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its...
-
Help Desk Support
2 weeks ago
Navi Mumbai, India Netxcell Limited Full time**Job Summary** **Graduate with 5+ yrs. of experience (mandatory)** No Night Shift Location: Belapur, Navi Mumbai Position: Application Support Engineer (LOS/LMS) Experience Required: 5+ Years Skills required: Java, SQL (preferred) Should be comfortable in taking 50 calls daily. Help Desk support. **Experience**:5 to 10 years Keywords: Locations: Navi...
-
Help Desk Coordinator
2 weeks ago
Kochi, India Soffit Infrastructure Services (P) Ltd Full timeJob Summary: The Service Desk Coordinator is responsible for overseeing and coordinating the day-to-day activities of the IT service desk or help desk team. They play a key role in ensuring that customer issues and technical support requests are addressed promptly and efficiently. Main Responsibilities: Team Supervision: Manage a team of service desk...