Technical Support Help Desk

4 weeks ago

Chennai India SpareIt Full time

Job Description SpareIt is India's largest automotive aftermarket multi-sided platform. Our platform digitizes the offline neighborhood mom and pop garages by empowering them with easy access to sourcing, last-mile logistics, business management solutions and digital credit. It connects these garages with distributors and manufacturers who sell more than 30 lakh spares ranging across categories in the automotive aftermarket. SpareIt is making B2B commerce convenient and efficient for the entire aftermarket ecosystem. Role Description This is a full-time hybrid role for a Technical Support Help Desk position for Petromin. The role entails providing technical support, troubleshooting, and ensuring customer satisfaction. Responsibilities: - Provide first-level technical support for IT-related issues via phone, email. - Diagnose and troubleshoot hardware, software, user administrative and network problems. - Escalate complex issues to higher-level support or specialized teams. - Respond to service requests in a timely and professional manner. - Maintain clear communication with users throughout the resolution process. - Record and document all support requests and resolutions in the service desk ticketing system. - Maintain an updated knowledge base with troubleshooting guides and FAQs. - Assist with routine maintenance and updates of IT systems. - Support the deployment of new hardware and software. Qualifications: - Education: Bachelor's degree in Information Technology, Computer Science, or related field preferred. Skills: - Strong knowledge of Windows operating systems. - Proficiency with Microsoft Office Suite and common business applications. - Familiarity with network troubleshooting and basic network configuration. - Excellent problem-solving and analytical skills. - Strong communication and interpersonal skills. - Ability to work independently and as part of a team. - Customer-focused with a commitment to delivering high-quality support. Additional Requirements: - Flexibility to work weekends, holidays, and 24/7 shifts. - Currently based in Chennai, with an openness to relocate to Bangalore. Package: - Competitive salary in the range of 2.8 - 3 LPA. Interested candidates should submit their resume and cover letter to [Confidential Information] with the subject line Service Desk Technical Support Application.

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