Help Desk

5 days ago

Chennai Tamil Nadu, India 2CQR Automation Private Limited Full time

**Job Title**:Help Desk

**Company**: 2CQR Automation Private Limited

**Location**: Chennai

**About Us**: 2CQR Automation Private Ltd is a leading provider of innovative automation solutions for libraries and educational institutions. We specialize in designing and implementing cutting-edge technology to streamline library operations and enhance user experiences. Our team is committed to delivering superior products and exceptional customer support.

As a Help Desk Technician at 2CQR Automation Private Limited, you will be an integral part of our customer support team, providing technical assistance and resolving issues related to our automation solutions. You will interact directly with our clients to troubleshoot problems, answer inquiries, and ensure the smooth functioning of our products. This role requires a combination of technical expertise, excellent communication skills, and a strong commitment to customer satisfaction.

**Responsibilities**:

- Diagnose and troubleshoot hardware and software issues related to our automation solutions.
- Guide customers through step-by-step solutions and provide clear instructions.
- Escalate complex issues to the appropriate internal teams for resolution.
- Document all customer interactions and solutions in our ticketing system.
- Collaborate with other team members to identify recurring issues and implement proactive solutions.
- Keep up-to-date with product developments and participate in training sessions to maintain technical proficiency.

**Requirements**:

- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Proven experience in a technical support role, preferably in a software or technology company.
- Strong knowledge of computer hardware, operating systems (Windows, Linux), and networking concepts.
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
- Customer-focused attitude with a passion for delivering high-quality support services.
- Ability to work independently and prioritize tasks in a fast-paced environment.

**Benefits**:

- Competitive salary commensurate with experience.
- Health insurance and other benefits package.
- Opportunities for professional development and career advancement.
- Collaborative and supportive work environment with a focus on innovation and excellence.

Pay: From ₹15,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Day range:

- Monday to Friday

Shift:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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