Help Desk Technician

4 days ago

Chennai Tamil Nadu, India Fidel technology solutions pvt ltd Full time

Troubleshooting and Problem Solving: Diagnosing and resolving computer and network issues, including hardware, software, and operating systems.
- Issue Tracking and Documentation: Logging and tracking issues, documenting solutions, and escalating complex problems.
- Software and Hardware Support: Installing, configuring, and maintaining software and hardware, including printers and peripherals. Remote Support: Providing remote technical support over the phone or internet.
- User Training: Training end-users on new technologies and software. Staying Updated: Keeping abreast of system updates, new hardware, and software. Skills:

- Technical Skills: Strong understanding of computer hardware, software, operating systems, and networking.
- Communication Skills: Excellent verbal and written communication skills, including the ability to explain technical concepts clearly to non-technical users.
- Customer Service Skills: Patience, empathy, and the ability to handle stressful situations with composure.
- Problem-Solving Skills: Ability to quickly diagnose and resolve technical issues. Analytical Skills: Ability to analyze problems and identify root causes.
- Documentation and Record-Keeping: Maintaining accurate records of issues, solutions, and user interactions.
- Familiarity with IT Help Desk Systems: Proficiency in using help desk ticketing systems and other tools for managing and tracking issues.
- Hiring for freshers

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹12,951.82 - ₹65,097.15 per month

**Benefits**:

- Provident Fund

Shift:

- Morning shift

Work Days:

- Monday to Friday

Work Location: In person

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