Help Desk Technician Ii

3 days ago

Chennai Tamil Nadu, India Mr. Cooper Full time

At Mr Cooper Group You Make the Dream Possible Our purpose is simple Keeping the dream of homeownership alive As a Mr Cooper Group team member you play a big role in making that dream possible Around here we know our roles and work together volunteer to make a difference and challenge the status quo when needed Everything we do is in the care and service of our teammates and our customers Join us and make the dream of home ownership possible Manage complex technical issues beyond the Technician I scope including advanced software troubleshooting and hardware diagnostics Provide thorough remote assistance using tools like remote desktop applications with occasional on-site visits for unresolved issues Mentor junior staff imparting knowledge and promoting best practices Propose enhancements to helpdesk processes and contribute to IT projects such as software rollouts and hardware upgrades Develop and maintain technical documentation and user guides for common issues and procedures ensuring comprehensive support and user empowerment Mr Cooper Group is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or status as a protected veteran EOE M F D V Job Requisition ID 023850 Job Category Information Technology Primary Location City Chennai Primary Location Region Tamil Nadu Primary Location Postal Code 600089 Primary Location Country India Additional Posting Location s NSM Bangalore Block I

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