IT Service Help Desk

3 days ago

Tharamani Chennai Tamil Nadu, India Excelencia Full time

Role: IT Service Help Desk

Experience: 2 to 4 years

Employment Type: Full-time

Shift: Night Shift (US Shift) - 6.30 PM - 3.30 AM

Location: Chennai (In office)

Job Summary:
Key Responsibilities:
Provide technical support for both hardware and software, including installation, configuration, and troubleshooting.

Utilize ServiceNow for ticket management, ensuring timely resolution and proper documentation.

Handle IT tickets efficiently and remotely resolve issues using mobile and laptop tools.

Diagnose, analyze, and resolve technical issues effectively to minimize downtime.

Collaborate with team members to identify and implement solutions for recurring problems.

Maintain a high level of customer service while supporting users in person and remotely.

**Requirements**:
Experience: 2 to 4 years in IT helpdesk or similar roles.

Proficiency in handling hardware (e.g., desktops, laptops, printers) and software troubleshooting.

Hands-on experience with ServiceNow or similar ticketing tools.

Strong problem-solving skills and the ability to resolve technical issues independently.

Flexibility to work from the Chennai office.

Excellent verbal and written communication skills.

Preferred Skills:
Knowledge of networking basics and IT security protocols.

Familiarity with mobile device management and remote support tools.

Ability to work in a dynamic, fast-paced environment and prioritize tasks effectively.

Pay: From ₹40,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund

Shift:

- Night shift

Work Days:

- Monday to Friday

Application Question(s):

- How many years of experience do you have with IT service Desk?
- How many years of experience do you have in handling both hardware (e.g., desktops, laptops, printers) and software troubleshooting?
- How many years of hands-on experience do you have with ServiceNow or similar ticketing tools?
- What is your Current CTC?
- What is your expected ECTC?
- How soon you can able to join our team?
- Are you comfortable with Night Shift (US Shift) - 6.30 PM - 3.30 AM?

Work Location: In person

  • IT Service Desk Manager

    1 week ago

    tamil nadu, India Hectae Analytics and Software Solutions Full time

    About the Role: We’re seeking a skilled IT Service Desk Manager to lead Haass’s IT Service Desk function . This role will oversee IT Service Desk support quality, drive service excellence, and support team performance across our Service Desk operations. You’ll be responsible for monitoring ticket quality, delivering actionable feedback, and partnering...

  • IT Service Desk Manager

    1 week ago

    tamil nadu, India Hectae Analytics and Software Solutions Full time

    About the Role:We’re seeking a skilled IT Service Desk Manager to lead Haass’s IT Service Deskfunction. This role will oversee IT Service Desk support quality, drive service excellence,and support team performance across our Service Desk operations. You’ll be responsible formonitoring ticket quality, delivering actionable feedback, and partnering with...

  • IT Service Desk

    22 hours ago

    Chennai, Tamil Nadu, India Desirous Global Consulting Full time

    IT Full-Time Job ID: DGC00652 Chennai, Tamil Nadu 1-4 Yrs ₹02 - ₹05 Yearly **Job description** Sysnet Global Technologies Pvt Ltd is looking for IT Service Desk to join our dynamic team and embark on a rewarding career journey. - As an IT Service Desk Specialist, you will be the first point of contact for end-users seeking technical assistance - Your...

  • Help Desk Specialist

    2 weeks ago

    tamil nadu, India Crane Worldwide Logistics Full time

    Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.The Help Desk Specialist will be responsible for working with internal users (clients) to manage and resolve incidents relating to enterprise application systems and...

  • Help Desk Specialist

    1 week ago

    tamil nadu, India Crane Worldwide Logistics Full time

    Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges. The Help Desk Specialist will be responsible for working with internal users (clients) to manage and resolve incidents relating to enterprise application systems and...

  • Help Desk Specialist

    1 week ago

    Chennai, Tamil Nadu, India, Tamil Nadu Crane Worldwide Logistics Full time

    Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.The Help Desk Specialist will be responsible for working with internal users (clients) to manage and resolve incidents relating to enterprise application systems and...

  • IT Support Technician Help Desk Support

    5 days ago

    Chennai, Tamil Nadu, India FedEx Logistics AMEA Full time

    The Help Desk Technician uses troubleshoots problems and provides guidance around products covered within The Company’s diverse portfolio of hardware, software, and service offerings. 1. Associate’s Degree or equivalent, i.e., military, trade school, etc. and 0-2 years of relevant experience. 2. In lieu of degree, high school diploma or GED and 2+ years...

  • Service Desk Analyst

    4 weeks ago

    Chennai, Tamil Nadu, India Wipro Full time

    We use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...

  • Service Desk Associate

    3 days ago

    Chennai, Tamil Nadu, India Bangalore Strategic Solution Full time

    Position: Technical Support/Service Desk Agent - Level 1 Location: Chennai Job Summary: Key Responsibilities: - Serve as the primary point of contact for all IT-related inquiries from clients, full-time employees, vendors, and contractors. - Update ticket statuses regularly and provide timely updates to authorized users regarding the progress of their...

  • Help Desk Operations Manager

    2 weeks ago

    Chennai, Tamil Nadu, India Solgenie Technologies Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Help Desk & Operations ManagerLocation: Chennai, IndiaEmployment Type: Full-Time (Permanent placement or 12-month Contract-to-Hire subject to client confirmation)Start Date: ImmediateExperience: 10+ Years.Role OverviewWe are seeking an experienced Help Desk & Operations Manager to lead the Network Operations Center (KNOC) team at Arista Networks, Chennai....