IT Service Desk

1 day ago

Chennai Tamil Nadu, India Desirous Global Consulting Full time

IT Full-Time Job ID: DGC00652
Chennai, Tamil Nadu 1-4 Yrs ₹02 - ₹05 Yearly

**Job description**

Sysnet Global Technologies Pvt Ltd is looking for IT Service Desk to join our dynamic team and embark on a rewarding career journey.
- As an IT Service Desk Specialist, you will be the first point of contact for end-users seeking technical assistance
- Your role involves providing support, troubleshooting issues, and ensuring timely resolution of IT-related inquiries
- The position requires excellent communication skills, technical proficiency, and a customer-centric approach
- Assist users with login issues, password resets, software installations, and other IT-related inquiries
- Incident Management:Log and categorize IT incidents and service requests
- Prioritize and escalate issues according to established procedures
- Troubleshooting:Diagnose and resolve hardware, software, and network-related issues
- Guide users through step-by-step solutions and provide clear instructions
- Documentation:Maintain detailed documentation of IT support procedures and troubleshooting steps
- Create knowledge base articles to facilitate self-help for users
- Remote Assistance:Utilize remote assistance tools to troubleshoot and resolve issues for off-site users
- Ensure effective communication and support for remote workers
- Conduct periodic training sessions on new software releases or updates
- Hardware and Software Deployment:Assist in the deployment and setup of computer systems, laptops, and other IT equipment
- User Communication:Communicate IT-related announcements, updates, and maintenance schedules to end-users
- Foster positive relationships with users and ensure a high level of customer satisfaction

  • Service Desk

    6 hours ago

    Chennai, Tamil Nadu, India Diverse Lynx Full time

    Hiring for Service Desk - Chennai Should have good communication to handle Customer calls and chat Basic troubleshooting skill in End user computing area Srtong Exp in System Administrator Desktop Management Infrastructure Services Service Desk

  • Service Desk Agent

    2 weeks ago

    tamil nadu, India Tata Consultancy Services Full time

    Role: Service Desk AgentLocation: Chennai/ BangaloreExp- 3-8 years Desired Competencies:Should be customer centric and understand the Service Desk (SD) support function. Candidate should be proficient in written and verbal English to provide the required IT services.Candidate must be ready to provide the support over the Phone Calls, Chat and other SD...

  • Service Desk

    2 weeks ago

    tamil nadu, India Tata Consultancy Services Full time

    TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.Experience Range: 3 – 8 YrsLocation - Bengaluru/ChennaiWhat we are looking forMust HaveShould be customer centric and understand the Service Desk (SD) support function....

  • Service Desk Analyst

    3 weeks ago

    Chennai, Tamil Nadu, India Wipro Full time

    We use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...

  • Service Desk Analyst

    2 weeks ago

    tamil nadu, India Tata Consultancy Services Full time

    TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.What we are looking forRole: Service DeskExperience Range: 3 – 8 YearsLocation: Chennai/Bangalorecandidates should come to office for Walk in Drive(Face to face...

  • Service Desk Analyst

    2 weeks ago

    tamil nadu, India Tata Consultancy Services Full time

    TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: Service DeskExperience Range: 3 – 8 YearsLocation: Chennai/Bangalorecandidates should come to office for Walk in Drive(Face to face...

  • Service Desk Engineer

    2 weeks ago

    Chennai, Tamil Nadu, India Axiom Software Solutions Full time

    A Service Desk Engineer is an IT professional who provides technical support and assistance to end users and organizations They are typically the first line of contact for any tech-related issues and their goal is to resolve problems quickly to minimize disruption Key Responsibilities Troubleshooting hardware software network and system issues Responding to...

  • Service Desk Specialist

    1 week ago

    tamil nadu, India CBTS Full time

    Job Title: Service Desk Agent Level 2 Job Purpose: The Service Desk Agent Level 2 provides in-depth technical support and serves as an escalation point for Level 1 agents. This role requires problem-solving expertise and knowledge-sharing to enhance team efficiency while ensuring incidents and service requests are resolved within SLAs. Essential Functions:...

  • Service Desk Support

    2 weeks ago

    Chennai, Tamil Nadu, India RLabs Enterprise Services Limited Full time

    Job Summary / Responsibilities: - Accurately document and categorize incidents and service requests in the ticketing system. - Provide first-level technical support, troubleshooting common IT issues such as password resets, VPN access, software problems, and hardware malfunctions. - Escalate complex or unresolved issues to higher-level support teams,...

  • Service Desk Agent

    3 weeks ago

    Chennai, Tamil Nadu, India Fujitsu Full time

    We use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...