IT Service Desk

3 hours ago

Chennai Tamil Nadu, India Desirous Global Consulting Full time

IT Full-Time Job ID: DGC00652
Chennai, Tamil Nadu 1-4 Yrs ₹02 - ₹05 Yearly

**Job description**

Sysnet Global Technologies Pvt Ltd is looking for IT Service Desk to join our dynamic team and embark on a rewarding career journey.
- As an IT Service Desk Specialist, you will be the first point of contact for end-users seeking technical assistance
- Your role involves providing support, troubleshooting issues, and ensuring timely resolution of IT-related inquiries
- The position requires excellent communication skills, technical proficiency, and a customer-centric approach
- Assist users with login issues, password resets, software installations, and other IT-related inquiries
- Incident Management:Log and categorize IT incidents and service requests
- Prioritize and escalate issues according to established procedures
- Troubleshooting:Diagnose and resolve hardware, software, and network-related issues
- Guide users through step-by-step solutions and provide clear instructions
- Documentation:Maintain detailed documentation of IT support procedures and troubleshooting steps
- Create knowledge base articles to facilitate self-help for users
- Remote Assistance:Utilize remote assistance tools to troubleshoot and resolve issues for off-site users
- Ensure effective communication and support for remote workers
- Conduct periodic training sessions on new software releases or updates
- Hardware and Software Deployment:Assist in the deployment and setup of computer systems, laptops, and other IT equipment
- User Communication:Communicate IT-related announcements, updates, and maintenance schedules to end-users
- Foster positive relationships with users and ensure a high level of customer satisfaction

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