Service Desk Specialist
2 days ago
Job Title: Service Desk Agent Level 2 Job Purpose: The Service Desk Agent Level 2 provides in-depth technical support and serves as an escalation point for Level 1 agents. This role requires problem-solving expertise and knowledge-sharing to enhance team efficiency while ensuring incidents and service requests are resolved within SLAs. Essential Functions: Serve as an escalation point for Level 1 agents on complex technical issues. Troubleshoot and resolve incidents related to networking, VoIP, Microsoft applications, and business systems. Document and track detailed ticket activities until resolution. Collaborate with teams to diagnose and resolve recurring technical issues. Create knowledge base entries for repeatable solutions. Make outbound calls to customers as part of incident resolution. Monitor system alerts and proactively address potential issues. Education & Certifications: High School diploma required. ITIL Foundations Certification is required. CompTIA Net+, CCENT preferred. CCNA desired. Experience: 3+ years of experience in a Service Desk or technical support environment. Special Knowledge, Skills, and Abilities: Strong understanding of networking fundamentals, Windows OS, and Office applications. Excellent customer service, communication, and conflict resolution skills. Experience with ServiceNow or similar ITSM platforms. Ability to work independently and remotely when required.
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Service Desk Associate
2 weeks ago
Coimbatore, Tamil Nadu, India Bangalore Strategic Solution Full time**Job Title: Service Desk Specialist** **Location**: Coimbatore **Language Requirement**: Proficiency in English (Read + Write + Speak) mandatory **Overview**: As a Service Desk Specialist, you will play a crucial role in ensuring the efficient functioning of our customer service operations. Your responsibilities will revolve around accurate recording,...
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Service Desk Agent
1 week ago
tamil nadu, India Tata Consultancy Services Full timeRole: Service Desk AgentLocation: Chennai/ BangaloreExp- 3-8 years Desired Competencies:Should be customer centric and understand the Service Desk (SD) support function. Candidate should be proficient in written and verbal English to provide the required IT services.Candidate must be ready to provide the support over the Phone Calls, Chat and other SD...
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Service Desk Specialist
2 weeks ago
Chennai, Tamil Nadu, India, Tamil Nadu CBTS Full timeJob Title: Service Desk Agent Level 2Job Purpose:The Service Desk Agent Level 2 provides in-depth technical support and serves as an escalation point for Level 1 agents. This role requires problem-solving expertise and knowledge-sharing to enhance team efficiency while ensuring incidents and service requests are resolved within SLAs.Essential Functions:Serve...
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Service Desk
6 days ago
tamil nadu, India Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.Experience Range: 3 – 8 YrsLocation - Bengaluru/ChennaiWhat we are looking forMust HaveShould be customer centric and understand the Service Desk (SD) support function....
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Service Desk
2 weeks ago
Chennai, Tamil Nadu, India UST Global Full time2 - 3 Years - 1 Opening - Chennai **Role description**: We are looking for an experienced **Service Desk Agent** with excellent English communication skills and hands-on expertise in Service Desk operations and Active Directory. In this role, you will work as part of a collaborative team providing **24/7 technical support** in rotational shifts. **Key...
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Service Desk Analyst
6 days ago
tamil nadu, India Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.What we are looking forRole: Service DeskExperience Range: 3 – 8 YearsLocation: Chennai/Bangalorecandidates should come to office for Walk in Drive(Face to face...
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Service Desk Analyst
6 days ago
tamil nadu, India Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: Service DeskExperience Range: 3 – 8 YearsLocation: Chennai/Bangalorecandidates should come to office for Walk in Drive(Face to face...
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Service Desk
2 weeks ago
Chennai, Tamil Nadu, India GAVS Technologies Full timeJob Posted On 04-12-2024 20:54:05 Experience Required 4 - 7 years Location - Chennai, Tamil Nadu, India (CHN) Job Summary Description **Responsibilities**: Provide advanced technical support for hardware and software issues Lead the troubleshooting process for critical incidents Mentor and train junior service desk staff Develop and maintain support...
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Service Desk Engineer
1 week ago
tamil nadu, India HCLTech Full timeHCL Technologies – Weekend Drive | 6th Dec 2025 Role: Service Desk Engineer Experience: 1–3 years Location: Chennai Language Requirement: PolishAbout the Role: We are looking for a skilled Service Desk Engineer to join our team and deliver exceptional technical support in an international voice environment. If you have strong troubleshooting skills and a...
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Service Desk Engineer
3 days ago
tamil nadu, India HCLTech Full timeHCL Technologies – Weekend Hiring Drive | 6th Dec 2025Role: Service Desk EngineerExperience: 0.6–3 yearsLocation: ChennaiLanguage Requirement: German / FrenchAbout the Role: We are looking for a skilled Service Desk Engineer to join our team and deliver exceptional technical support in an international voice environment. If you have strong...