Service Desk

1 week ago

Chennai Tamil Nadu, India UST Global Full time

2 - 3 Years
- 1 Opening
- Chennai

**Role description**:
We are looking for an experienced **Service Desk Agent** with excellent English communication skills and hands-on expertise in Service Desk operations and Active Directory. In this role, you will work as part of a collaborative team providing **24/7 technical support** in rotational shifts.

**Key Responsibilities**
- Log, prioritize, and resolve incidents and service requests promptly and efficiently.
- Manage user accounts and permissions in On-premise and Azure Active Directory.
- Provide support for Windows 10/11, Office 365, and other Microsoft products.
- Troubleshoot basic networking issues and system-related problems.
- Support MFA and Intune configurations.
- Use ITSM tools (preferably ServiceNow) for ticket tracking and management.
- Collaborate with other IT teams for issue resolution and escalation.
- Maintain service level agreements (SLAs) for response and resolution times.
- Take on additional tasks as directed by the Team Lead.

**Required Skills & Experience**
- Excellent English communication skills with prior experience in **voice support**.
- Minimum **3 years’ experience** in technical voice support or Service Desk roles.
- Basic understanding of networks and computer systems.
- Hands-on experience with On-premise and Azure Active Directory.
- Understanding of MFA and Intune.
- Proficiency with ITSM tools (ServiceNow preferred).
- Willingness to work in **24/7 rotational shifts**.
- Knowledge of the healthcare domain is an advantage.

**Why Join UST?**
- Work with a global leader in digital solutions.
- Opportunities for learning and career growth.
- Collaborative, diverse, and inclusive work culture.
- Competitive salary and benefits.

**Skills**:
Microsoft Office,Technical Support,Computer Skills,Service Desk

**About UST**:
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

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