Service Desk

2 weeks ago

Chennai Tamil Nadu, India UST Global Full time

2 - 3 Years
- 1 Opening
- Chennai

**Role description**:
We are looking for an experienced **Service Desk Agent** with excellent English communication skills and hands-on expertise in Service Desk operations and Active Directory. In this role, you will work as part of a collaborative team providing **24/7 technical support** in rotational shifts.

**Key Responsibilities**
- Log, prioritize, and resolve incidents and service requests promptly and efficiently.
- Manage user accounts and permissions in On-premise and Azure Active Directory.
- Provide support for Windows 10/11, Office 365, and other Microsoft products.
- Troubleshoot basic networking issues and system-related problems.
- Support MFA and Intune configurations.
- Use ITSM tools (preferably ServiceNow) for ticket tracking and management.
- Collaborate with other IT teams for issue resolution and escalation.
- Maintain service level agreements (SLAs) for response and resolution times.
- Take on additional tasks as directed by the Team Lead.

**Required Skills & Experience**
- Excellent English communication skills with prior experience in **voice support**.
- Minimum **3 years’ experience** in technical voice support or Service Desk roles.
- Basic understanding of networks and computer systems.
- Hands-on experience with On-premise and Azure Active Directory.
- Understanding of MFA and Intune.
- Proficiency with ITSM tools (ServiceNow preferred).
- Willingness to work in **24/7 rotational shifts**.
- Knowledge of the healthcare domain is an advantage.

**Why Join UST?**
- Work with a global leader in digital solutions.
- Opportunities for learning and career growth.
- Collaborative, diverse, and inclusive work culture.
- Competitive salary and benefits.

**Skills**:
Microsoft Office,Technical Support,Computer Skills,Service Desk

**About UST**:
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

  • Service Desk

    2 weeks ago

    Chennai, Tamil Nadu, India GAVS Technologies Full time

    Job Posted On 04-12-2024 20:54:05 Experience Required 4 - 7 years Location - Chennai, Tamil Nadu, India (CHN) Job Summary Description **Responsibilities**: Provide advanced technical support for hardware and software issues Lead the troubleshooting process for critical incidents Mentor and train junior service desk staff Develop and maintain support...

  • IT Service Desk Manager

    6 days ago

    tamil nadu, India Hectae Analytics and Software Solutions Full time

    About the Role:We’re seeking a skilled IT Service Desk Manager to lead Haass’s IT Service Deskfunction. This role will oversee IT Service Desk support quality, drive service excellence,and support team performance across our Service Desk operations. You’ll be responsible formonitoring ticket quality, delivering actionable feedback, and partnering with...

  • Customer Service Desk

    2 weeks ago

    Chennai, Tamil Nadu, India Quess Corp Limited Full time

    Customer service, Service Desk Experience -3-5 years Rotational Shift: 24/7 support **Job Types**: Full-time, Permanent **Salary**: ₹300,000.00 - ₹800,000.00 per year Day range: - Monday to Friday - Weekend availability Shift: - Morning shift - Night shift - Rotational shift **Education**: - Bachelor's (preferred) **Experience**: - Customer...

  • Service Desk Analyst

    5 days ago

    tamil nadu, India TransPerfect Full time

    OVERVIEWUnder general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing the tasks requested through assigned Service Request, Incident, and Changes, with detailed analysis and guiding users through step-by-step solutions. Solutions may include but are not limited to setting up a...

  • Service Desk Support

    1 week ago

    Chennai, Tamil Nadu, India RLabs Enterprise Services Limited Full time

    Job Summary / Responsibilities: - Accurately document and categorize incidents and service requests in the ticketing system. - Provide first-level technical support, troubleshooting common IT issues such as password resets, VPN access, software problems, and hardware malfunctions. - Escalate complex or unresolved issues to higher-level support teams,...

  • It Service Desk Engineer

    5 days ago

    Coimbatore, Tamil Nadu, India CIEL HR Full time

    JD Technical Skills IT Service Desk Voice process role Associate should be well versed with typical IT Service Desk tasks including handling user issues over phone email tickets with minimum 18 months in a Voice based Service Desk role for International project Should be familiar with basic Citrix Vmware Outlook Network VPN Internet and...

  • IT Service Desk Agent Iii

    2 weeks ago

    Chennai, Tamil Nadu, India CBTS Full time

    **Job Purpose**: The Senior IT Service Desk Agent II serves as a key figure in our frontline IT support team. This role goes beyond the typical Tier 1 responsibilities, often acting as a shift lead and handling advanced issues that require deeper technical expertise. The Senior Agent ensures that support is provided efficiently, effectively, and in line with...

  • Service Desk

    1 week ago

    Guindy, Chennai, Tamil Nadu, India TVS ELECTRONICS LIMITED Full time

    **Profile - Service Desk Agent (L1 Support)** **Certifications (preferred)**: - CompTIA A+**: - ITIL 4 Foundation**: - Cisco CCNA** **NOTE: Immediate Joiners are Preferred.** **Experience Required - 2Y - 4Y Max** **Location** - Chennai **Key Responsibilities**: **1. Incident Management**: - Receive, log, and categorize incoming incidents and service...

  • Service Desk Engineer

    2 weeks ago

    Chennai, Tamil Nadu, India Fourth Dimension Technologies Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    IT Service Desk EngineerDay to day management of the First Line Service Desk function:a. Ensure that the Service Desk is an excellent deliverer of Customer Serviceb. Ensure that the call logging system is fit for purpose and is used effectively and efficiently by the teamc. Be responsible for the operational management of call assignments within the Service...

  • Service Desk Engineer

    3 days ago

    Chennai, India Fourth Dimension Technologies Full time

    IT Service Desk Engineer Day to day management of the First Line Service Desk function: a. Ensure that the Service Desk is an excellent deliverer of Customer Service b. Ensure that the call logging system is fit for purpose and is used effectively and efficiently by the team c. Be responsible for the operational management of call assignments within the...