It Service Desk

Job Description- Ownership of technical issues through to conclusion Good command over English- Assists both Service Desk Agents and Service Desk Trainees in the management of any issues through to conclusion- Works with the team in dealing with major incidents, owning, escalating and following through to conclusion- Monitors and Analyse performance of...

About the Role:We're seeking a skilled IT Service Desk Manager to lead Haass's IT Service Deskfunction . This role will oversee IT Service Desk support quality, drive service excellence,and support team performance across our Service Desk operations. You'll be responsible formonitoring ticket quality, delivering actionable feedback, and partnering with...

Job DescriptionKey Responsibilities:- Lead and manage the Service Desk team to deliver excellent support services.- Oversee daily operations including incident management, ticket handling, and SLA adherence.- Ensure timely and effective resolution of technical issues and service requests.- Develop, mentor, and motivate team members to improve performance and...

OVERVIEWUnder general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing the tasks requested through assigned Service Request, Incident, and Changes, with detailed analysis and guiding users through step-by-step solutions. Solutions may include but are not limited to setting up a...

Job DescriptionWPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate...

Job Title:IT Service Delivery Manager About the Role: We are seeking an experienced IT service delivery professional to lead our help desk team. This role will oversee IT service desk support quality, drive service excellence, and promote a culture of continuous improvement. Develop and implement strategies to improve customer satisfaction and user...

Job Title: IT Help Desk AnalystJob Location: ChennaiChennai Location: Work Easy Space Solutions Private Limited, Featherlite - The Address, Survey No: 203/10B, 200 ft MMRD Road ,Zamin Pallavaram, Chennai – 600044, Tamil Nadu, India.Job Title: IT Help Desk AnalystResource Type: Employee(Full Time)PRIMARY RESPONSIBILITIESLevel 1 support for PC client issues...

• First point of contact for all end user reported issues or requests• Typically provides technical support for Internal and External customers• Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees• Applies basic diagnostic techniques to...

Job Description :• L1/ L2 Monitoring and Incident Management• Candidate should have excellent/good communication skills and Team management skills• Ability to manage shift alone• Day-to-day activities involve monitoring alerts, initiating Bridge Calls, involving stake holders, be available throughout the bridge call and prepare Problem statements•...

Job DescriptionOrganizations everywhere struggle under the crushing costs and complexities of solutions that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business...