Service Desk Trainee

Management Level

I

**Business Division: P&E**

**Business Function / Department: P&E GSD**

**Job Title: Service Desk Trainee**

**Reporting to (Job Title): IT Service Desk Shift Lead**

**Date: 1st Nov 2024**

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ India began its operations in 2014 as a Global India Captive Centre for Equiniti, a leading fintech company specialising in shareholder management. Within a decade, EQ India strengthened its operations and transformed from being a capability centre to a Global Competency Centre, to support EQ's growth story worldwide.

Capitalising on India's strong reputation as a global talent hub for IT / ITES, EQ India has structured the organisation to be a part of this growth story. Today, EQ India has evolved as an indispensable part of EQ Group providing critical fintech services to the US and UK.

EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

**Role Summary**

Key responsibilities and success measures.

Be part of the trainee group and attend all the classroom training session without fail.

Document all the learning knowledge shared through training.

Attend the assessments and make sure they clear the assessments with 80% scores.

Complete the Versant test with 65% scores.

Be ready to learn and scale to pick on the job KT in a short span.

After the Training is completed, must be confident and ready to pick production support tasks.

**Core Duties/Responsibilities**
- Working in 24/7 shift.
- Working collaboratively with various support teams.
- Take complete responsibility of the tasks assigned and report end-to-end on the progress.
- Manage and maintain minimum backlogs of tasks.
- Be confident and be less dependent on others while troubleshooting or fulfilling requests.
- Follow the GSD processes and update the knowledge database regularly.
- Send periodic reports on BAU tasks and tickets.

**Skills, Capabilities and Attributes**
- Should possess a minimum 6-12 month experience.
- Excellent verbal and written communication skills in English.
- Should be process oriented.
- Desire to learn and ability to implement them swiftly.
- Willingness to work in a 24/7 environment. Flexible to come in any shift.
- Work collaboratively.

Qualification / skills required:

- Qualification - BE or equalent computer studies.
- Should have knowledge on handing Technical Help Desk function.Knowledge of Microsoft Operating systems
- Windows XP, Vista, Windows 7, Windows 8, Windows 10 and windows 11.
- Basic knowledge on Microsoft Active Director (User Creation, Modification, Group creation, etc.,)
- Basics knowledge of Print Services, TCP-IP and Network connectivity.
- Certification in MCSE desirable.

**Benefits**:
Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:
3 days of additional leaves on & above statutory requirement along with 2 days of voluntary leaves to pursue the CSR initiatives.
- Business related certification expense reimbursement
- Comprehensive Medical Assurance coverage for dependents & Parents
- Cab transport for staff working in UK & US shift.
- Accidental & Life cover 3 times of concerned CTC
- Trainee program duration is for 24 months with fixed increment of 20% after completion of 12 months with designation change to "Junior Service Desk Analyst", and after completing 24 months will be "Service Desk Analyst" with 20% increment.