Service Desk Agent

**Job Purpose**: The Senior IT Service Desk Agent II serves as a key figure in our frontline IT support team. This role goes beyond the typical Tier 1 responsibilities, often acting as a shift lead and handling advanced issues that require deeper technical expertise. The Senior Agent ensures that support is provided efficiently, effectively, and in line with...

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We use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...

We use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...

About the Role:We’re seeking a skilled IT Service Desk Manager to lead Haass’s IT Service Deskfunction. This role will oversee IT Service Desk support quality, drive service excellence,and support team performance across our Service Desk operations. You’ll be responsible formonitoring ticket quality, delivering actionable feedback, and partnering with...

TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.Experience Range: 3 – 8 YrsLocation - Bengaluru/ChennaiWhat we are looking forMust HaveShould be customer centric and understand the Service Desk (SD) support function....

**Profile - Service Desk Agent (L1 Support)** **Certifications (preferred)**: - CompTIA A+**: - ITIL 4 Foundation**: - Cisco CCNA** **Experience Required - 2Y - 4Y Max** **Location** - Chennai **Key Responsibilities**: **1. Incident Management**: - Receive, log, and categorize incoming incidents and service requests. - Troubleshoot and resolve...

Drive Venue Details (WALKIN DRIVE DATE- 22nd Nov'25)Chennai:TCS Siruseri, GS 4 2F (200 seater) & GS 3 1F Open Cafeteria, 1/G1, SIPCOT IT Park, Navalur, Siruseri, Tamil Nadu – 603103Hyderabad:TCS Synergy Park, Non-SEZ, Premises 2-136, Survey Number 26, CMC Campus, Gachibowli, Hyderabad, Telangana – 500032Bengaluru:TCS Crescent Prestige Shantiniketan,...

Customer service, Service Desk Experience -3-5 years Rotational Shift: 24/7 support **Job Types**: Full-time, Permanent **Salary**: ₹300,000.00 - ₹800,000.00 per year Day range: - Monday to Friday - Weekend availability Shift: - Morning shift - Night shift - Rotational shift **Education**: - Bachelor's (preferred) **Experience**: - Customer...

We are seeking a proactive and customer-focused Service Desk IT Technical Support professional to join our team. The successful candidate will be responsible for providing first-line technical support to end-users, troubleshooting and resolving hardware and software issues, and ensuring that IT systems and services run smoothly. You will be the first point...