Service Desk

2 days ago

Guindy Chennai Tamil Nadu, India TVS ELECTRONICS LIMITED Full time

**Profile - Service Desk Agent (L1 Support)**

**Certifications (preferred)**:

- CompTIA A+**:

- ITIL 4 Foundation**:

- Cisco CCNA**

**Experience Required - 2Y - 4Y Max**

**Location** - Chennai

**Key Responsibilities**:
**1. Incident Management**:

- Receive, log, and categorize incoming incidents and service requests.
- Troubleshoot and resolve technical issues.
- Escalate complex issues to higher-tier support teams.
- Update incident tickets with accurate information and resolution status.

**2. Customer Support**:

- Provide timely and effective technical support to end-users.
- Communicate clearly and concisely with users, both verbally and in writing.
- Build strong relationships with customers and maintain a positive customerexperience.

**3. Knowledge Base Management**:

- Contribute to and maintain the knowledge base.
- Create and update documentation to improve troubleshooting and resolution times.

**Required Skills and Experience**:

- 2+ years of experience in technical support or help desk roles.
- Excellent communication skills in English, Kannada, and Hindi.
- Strong problem-solving and troubleshooting skills.
- Ability to work independently and as part of a team.
- Good understanding of ITIL processes.
- Experience with ticketing systems (e.g., ManageEngine SDP, ServiceNow, Zendesk).
- Basic knowledge of computer hardware and software.

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Shift:

- Rotational shift

Work Days:

- Monday to Friday

Application Question(s):

- Are you currently located in Chennai?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Service Desk (L1 / L2): 1 year (preferred)

Work Location: In person

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