IT Service Desk

About the Role:We’re seeking a skilled IT Service Desk Manager to lead Haass’s IT Service Deskfunction. This role will oversee IT Service Desk support quality, drive service excellence,and support team performance across our Service Desk operations. You’ll be responsible formonitoring ticket quality, delivering actionable feedback, and partnering with...

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Management Level I **Business Division: P&E** **Business Function / Department: P&E GSD** **Job Title: Service Desk Trainee** **Reporting to (Job Title): IT Service Desk Shift Lead** **Date: 1st Nov 2024** Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37...

OVERVIEWUnder general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing the tasks requested through assigned Service Request, Incident, and Changes, with detailed analysis and guiding users through step-by-step solutions. Solutions may include but are not limited to setting up a...

Job Summary / Responsibilities: - Accurately document and categorize incidents and service requests in the ticketing system. - Provide first-level technical support, troubleshooting common IT issues such as password resets, VPN access, software problems, and hardware malfunctions. - Escalate complex or unresolved issues to higher-level support teams,...

JD Technical Skills IT Service Desk Voice process role Associate should be well versed with typical IT Service Desk tasks including handling user issues over phone email tickets with minimum 18 months in a Voice based Service Desk role for International project Should be familiar with basic Citrix Vmware Outlook Network VPN Internet and...

**Profile - Service Desk Agent (L1 Support)** **Certifications (preferred)**: - CompTIA A+**: - ITIL 4 Foundation**: - Cisco CCNA** **NOTE: Immediate Joiners are Preferred.** **Experience Required - 2Y - 4Y Max** **Location** - Chennai **Key Responsibilities**: **1. Incident Management**: - Receive, log, and categorize incoming incidents and service...

IT Service Desk Engineer Day to day management of the First Line Service Desk function: a. Ensure that the Service Desk is an excellent deliverer of Customer Service b. Ensure that the call logging system is fit for purpose and is used effectively and efficiently by the team c. Be responsible for the operational management of call assignments within the...

About the Role: We're seeking a skilled IT Service Desk Manager to lead Haass's IT Service Desk function. This role will oversee IT Service Desk support quality, drive service excellence, and support team performance across our Service Desk operations. You'll be responsible for monitoring ticket quality, delivering actionable feedback, and partnering with...

About the Role:We're seeking a skilled IT Service Desk Manager to lead Haass's IT Service Deskfunction. This role will oversee IT Service Desk support quality, drive service excellence,and support team performance across our Service Desk operations. You'll be responsible formonitoring ticket quality, delivering actionable feedback, and partnering with...