French Service Desk Trainee

1 day ago

Chennai, India Institut des Vins et Recherche Economique Full time

Greetings from IVRE

We are looking for a motivated and hardworking fresher with French

This opportunity has a great opportunity for freshers as it will scale them up to industry standards.

Job Location: Kanathur, Chennai

French Service Desk Trainee Job Description

Field Incoming Help Requests

Resolve IT Support Requests

If possible, the service desk trainee will directly resolve user technical issues as they arrive. It can involve remotely accessing the user’s computer and making changes to their system and settings. Also, the service desk trainee will walk the user through steps they can take to resolve the issue on their own. For relatively simple issues, the service desk trainee can quickly devise a solution to the problem without the IT department taking further action.

Escalate Advanced Cases

The service desk trainee will escalate user support requests to higher-level IT support specialists and experts or resolver groups if they are unable to resolve the issue on their own. They will provide supervisors or specialists with notes regarding the problem, steps they have already taken to resolve the issue, and their diagnosis of the user’s problem.

Maintain Service Records

Throughout the user support process, the service desk trainee will maintain detailed records of user issues with software and hardware. These notes can help diagnose and repair complex issues and also provide resolver groups with data regarding recurring issues and problems reported by multiple users. Given the detailed records, the service desk trainee can also look at a user’s history of software or hardware issues and make recommendations to prevent future problems.

Perform System Testing and Updates

The service desk trainee will support users by performing system tests and updates after they complete their troubleshooting and necessary repairs. They may also walk users through update and installation processes for software and peripherals.

Maintain IT Documentation

The service desk trainees may also support department-wide operations by creating, editing, and maintaining IT documents or knowledge base articles. This can include FAQ documents for users that detail common issues and how to resolve them without opening a help desk ticket, department documents that outline standard operating procedures and practices, and help sheets that can be distributed throughout the organization.

**Job Types**: Full-time, Fresher

**Salary**: From ₹20,000.00 per month

Schedule:

- UK shift

Ability to commute/relocate:

- Chennai, Kancheepuram - 603112, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you willing to join immediately and relocate to Chennai

**Language**:

- French (preferred)

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