Service Desk Engineer

1 week ago

Chennai, India HCLTech Full time

HCL Technologies – Weekend Hiring Drive | 6th Dec 2025 Role: Service Desk Engineer Experience: 0.6–3 years Location: Chennai Language Requirement: German / French About the Role: We are looking for a skilled Service Desk Engineer to join our team and deliver exceptional technical support in an international voice environment. If you have strong troubleshooting skills and a passion for customer experience, this is your chance to grow with us Key Responsibilities: ✅ Handle escalated technical issues from L1 support ✅ Ensure timely ticket resolution within SLA ✅ Maintain compliance with quality standards and company policies ✅ Deliver outstanding customer experience and maintain CSAT ✅ Update worklogs and follow escalation processes Required Skills: ✔ Excellent communication skills with international voice support experience ✔ Strong troubleshooting for: - Mobility applications - Desktop/system issues - Outlook, VPN, Citrix, VDI - ✔ In-depth knowledge of MS Office/O365 Good to Have: ➕ Telecom experience (added advantage)

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