Service Desk Engineer

2 weeks ago

Chennai India HCLTech Full time

Job Description HCL Technologies Weekend Hiring Drive | 6th Dec 2025 Role: Service Desk Engineer Experience: 0.63 years Location: Chennai Language Requirement: German / French About the Role: We are looking for a skilled Service Desk Engineer to join our team and deliver exceptional technical support in an international voice environment. If you have strong troubleshooting skills and a passion for customer experience, this is your chance to grow with us Key Responsibilities: Handle escalated technical issues from L1 support Ensure timely ticket resolution within SLA Maintain compliance with quality standards and company policies Deliver outstanding customer experience and maintain CSAT Update worklogs and follow escalation processes Required Skills: Excellent communication skills with international voice support experience Strong troubleshooting for: - Mobility applications - Desktop/system issues - Outlook, VPN, Citrix, VDI - In-depth knowledge of MS Office/O365 Good to Have: Telecom experience (added advantage)

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