Help Desk Executive

4 days ago


Chennai District Tamil Nadu, India TVL VCIDEX SOLUTIONS PVT LTD Full time

Manage the help desk team and evaluate performance

Ensure customer service is timely and accurate on a daily basis
Recruit, train and support help desk representatives and technicians
Set specific customer service standards
Contribute to improving customer support by actively responding to queries and handling complaints
Establish best practices through the entire technical support process
Follow up with customers to identify areas of improvement
Develop daily, weekly and monthly reports on help desk team’s productivity
Provide customer feedback to the appropriate internal teams, like product developers

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹18,455.00 - ₹28,755.00 per month

**Benefits**:

- Provident Fund

Shift:

- Day shift
- Evening shift
- Fixed shift

Work Days:

- Monday to Friday

Work Location: In person



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