Technical Help Desk Specialist

3 weeks ago

india, IN Stabdha Pvt Ltd Full time

Job Description

Position: Technical Help Desk Specialist

Location: Remote

About the Role

We are seeking experienced Technical Help Desk Specialists to deliver exceptional customer support, troubleshoot technical issues efficiently, and ensure seamless system operations. This is a customer-first role, where strong communication skills, ownership, and professionalism are valued as highly as technical expertise.

⚠️ Important:

  • Candidates must have a minimum of 3 years of hands-on SQL experience. Applications with less than 3 years of SQL experience will not be considered.
  • This is not a BPO/call-center role. Applicants with primarily BPO backgrounds are not eligible.
  • We require very high proficiency in English (both written and spoken) and prior experience in direct customer interaction.

Key Responsibilities

  • Serve as the first point of contact for customers experiencing technical issues, providing patient and empathetic support.
  • Communicate effectively and professionally with customers, ensuring complex technical concepts are explained in clear, simple English.
  • Apply SQL skills to research data, run queries, and investigate root causes of issues.
  • Diagnose and troubleshoot technical problems across software and systems, striving for first-contact resolution whenever possible.
  • Accurately log, track, and update customer issues, ensuring timely follow-ups and complete resolution of every ticket.
  • Manage multiple open tickets effectively, prioritizing based on urgency and business impact.
  • Work independently with minimal supervision while also contributing as a strong, collaborative team member.

What We Are Looking For (Must-Haves)

  • 3–5 years of proven experience in a technical support/helpdesk role with direct customer-facing responsibilities.
  • Minimum 3 years of solid SQL experience (must be able to write and execute queries confidently).
  • Excellent English proficiency (both written and spoken) — able to communicate with clarity, empathy, and professionalism.
  • Strong problem-solving skills with a logical, analytical approach to issue resolution.
  • Highly organized, detail-oriented, and committed to owning tasks through to completion.
  • Self-motivated, adaptable to fast-paced environments, and able to remain calm under pressure.
  • This is not a BPO role – the role demands technical troubleshooting and SQL proficiency, not call handling.

Why Join Us?

This role offers the opportunity to be part of a critical and growing team where your contributions will have a direct impact. You will:

  • Work directly with customers and make a tangible difference in their experience.
  • Sharpen both your technical expertise and professional communication skills.
  • Thrive in a supportive, collaborative environment that values growth, ownership, and excellence.

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