Technical Support Specialist

11 hours ago

india, IN NIKSUN Full time

Job Title: Junior Engineer, Technical Support, tier 2


NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next-generation technology that revolutionizes the way networks and services are secured, protected, and managed. The company develops and deploys a complete range of award-winning forensics, compliance, security surveillance, and performance management solutions for applications ranging from core infrastructures to edge and branch environments.


Key responsibilities:


Respond to customer incidents through conducting preliminary assessment to product or system issues. Debug and track until resolution by analyzing the source of the issue and its impact on hardware, network, and storage resources. With your technical expertise you will support cloud solutions, App installs, release updates & upgrade, testing, deploying, maintaining, and enhancing software solutions. You will address bugs and escalate to engineering check code and verify accuracy, testability, functionality, and efficiency. Also, you should have a good understanding of different hardware components: processing, networking, storage. NIKSUN Cloud Support engineer is a customer facing role on which you


  • Engage with NIKSUN’s clients on live troubleshooting sessions via telephone, e-mails, live-Chat to provide level 1/2 support on a vast array of NIKSUN products.
  • Lead, manage and drive incidents to resolution, whether reported reactively by customers or proactively through NIKSUN monitoring tools.
  • Adhere to incident severity standards, escalating none resolved incidents to Tier 3 at due time.
  • Work with different NIKSUN engineering departments, relay a technical message back to the customer in a simple non-technical language if required.
  • Maintain updates flowing to customers regarding incident resolution efforts at all times.
  • NIKSUN Cloud support operates 24x7x365, you’ll be required to work on a shift schedule including day, night, weekends, and holidays.


Requirements:


  • Must have 3 years of experience with DevOps support and experience in programming languages (preferred shell scripting).
  • Must have 1 year of experience testing and maintaining software products.
  • Must have 1 year of experience in cloud computing Kubernetes, Docker, YAML files…etc.
  • Experience in providing technical support to Global clients.
  • Excellent problem-solving and communication skills.
  • Ability to provide step-by-step technical help, both written and verbal.
  • Hands-on experience with Windows/Linux OS environments.
  • Additional certification in Linux, Cisco, and Network and Information Security or similar technologies is a plus.
  • Looking for immediate joiners


Required Skills and traits:


  • Experience providing technical support to Global clients
  • Excellent problem solving and communication skills.
  • NIKSUN encourages teamwork, collaboration, and knowledge sharing.
  • Mentor other team members and push the team for success.



Professional Requirements:


  • Bachelor’s Degree in computer science or equivalent software engineering discipline.


Qualified applicants will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or protected veteran status.

  • Support Specialist

    11 hours ago

    india, IN Vista Applied Solutions Group Inc Full time

    Hiring for Support Specialist | Long term Contract | RemoteTitle: Support Specialist – Horizon VDI Location: Remote in IndiaDuration: 12 monthsKey Responsibilities Provide Level 1–3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents Create, maintain, and update golden images for various...

  • Oracle Technical Support – SCM

    11 hours ago

    india, IN Best Infosystems Ltd. Full time

    Oracle Technical Support – SCM_Contract (6 Months)_Pan India(Remote)Job Title: Oracle Technical Support – SCMDuration : 6 Months (Contract)Experience: 7+ YearsLocation: Pan IndiaMode of work: RemoteJob Description:Must-Have Skills:Strong experience in Oracle EBS R12 technical support across multiple Supply Chain and Manufacturing modules.Proficiency in...

  • Information Technology Support Specialist

    11 hours ago

    india, IN SISL Global Full time

    Job Description - C1-level proficiency in German (spoken and written).Good Business English skills (spoken and written).2-3 years of experience in Remote technical support roles (L1/L2 preferred).Experience with remote technical support to end-users, troubleshooting and resolving hardware, software, and network issues on laptops, desktops, and mobile...

  • Technical Specialist

    11 hours ago

    , India, IN Birlasoft Full time

    ROLE RESPONSIBILITIESPerform hands-on design and development for portal sites.Support activities for portal sites with focus on feature-rich design, usability, and site performance.Deliver solutions based on requirements and pending schedules.Establish and execute traceable unit and integration tests.Provide estimates, regarding work effort, for assigned...

  • Technical Consultant

    11 hours ago

    india, IN Careerwise Full time

    Job Summary:We are seeking a highly skilled and experienced ServiceNow Technical Consultant to join our team. This is an architect-level role with strong hands-on capabilities in workflow development across a broad range of ServiceNow modules. The ideal candidate will have deep technical knowledge and implementation experience in enterprise-grade ServiceNow...

  • Oracle Technical Support – Sales

    11 hours ago

    india, IN Best Infosystems Ltd. Full time

    Oracle Technical Support – Sales & Distribution_Contract (6 Months)_Pan India(Remote)Job Title: Oracle Technical Support – Sales & DistributionDuration : 6 Months (Contract)Experience: 7+ YearsLocation: Pan IndiaMode of work: RemoteJob Description:Must-Have Skills:Proven experience in Oracle EBS R12 Tech Support, especially across multiple modules in...

  • Configuration Specialist

    11 hours ago

    india, IN vueverse. Full time

    OBJECTIVEThe role of Veeva Vault Technical Support is responsible for providing expert-level support and administration for Veeva Vault applications. This includes troubleshooting system issues, assisting users, managing configurations, and ensuring optimal performance of the platform. The specialist will collaborate with internal teams, business users, and...

  • Director of Technical Engineering

    11 hours ago

    india, IN Qinecsa Solutions Full time

    About the CompanyQinecsa is a trusted, global partners bringing together best-in-class technology and scientific expertise to connect life science companies, public health, and regulatory sectors to the right safety solutions. we take pride in being the leading specialist pharmacovigilance provider, offering unparalleled expertise in PV services, technology,...

  • Technical Consultant

    11 hours ago

    , India, IN HighRadius Full time

    Job Summary: The incumbent in this role is responsible for technical and test environment support for multiple account implementation Highradius and Partner projects for O2C products. Responsibilities:Responsible for technical support of the product Implementation for various clients Own the Tickets resolution by debugging the issue and provide resolution....

  • Legal Operations Specialist – Contract

    11 hours ago

    india, IN Elevate Flexible Legal Resourcing Full time

    Legal Operations Specialist – Contract (Remote, India)Elevate is partnering with a leading E-commerce organisation to engage a Legal Operations Specialist for a 3–6 month full-time contract, with the potential for extension or permanent engagement.Role Overview:You will play a key role in supporting the migration from CounselLink to Brightflag, ensuring...