Customer Support Specialist

3 hours ago


Mohali district India, IN Cyspace Innovations Pvt. Ltd Full time

Company Description

Cyspace Innovation Consultants Pvt. Ltd.

Position: International Voice Process Agent

Location: [Mohali/Work From Office]

Employment Type: Full-time (Night Shift)

Role Description

This is a full-time Night Shift role for a Customer Support Specialist based on-site in the Mohali district. The Customer Support Specialist will handle customer inquiries, resolve issues, and ensure customer satisfaction. Responsibilities include providing technical support, troubleshooting product/service issues, and maintaining a positive customer experience. Collaboration with internal teams to address customer concerns and improve service delivery is also an integral part of the role.


Qualifications

  • Handle inbound International customer calls.
  • Customer Support and Technical Support skills for resolving customer inquiries and issues effectively
  • Strong Interpersonal Skills and Customer Satisfaction focus to provide an excellent customer experience
  • Analytical Skills for problem-solving and improving processes
  • Exceptional communication skills, both verbal and written
  • Ability to work efficiently in a team and adapt to diverse customer needs
  • Educational background in a relevant field, with prior customer support experience being a plus


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