Help Desk Analyst

3 weeks ago

india, IN ALIANDO Full time

Job Title: Help Desk Analyst Department: Managed Services Position Type: Full TimeLocation: India Remote Company Overview: ALIANDO is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U.S. and international companies. For over 20 years, Microsoft and its partners have recommended ALIANDO for licensing, consulting, and managed services to corporations large and small. The company offers competitive pay and comprehensive employee benefits, including health insurance, fitness allowances, work-from-home allowances, paid maternity and parental leave, and generous PTO. At ALIANDO, we aim to unleash the potential of people and technology. Our company was built around the idea that there is no success without team success. We foster a culture of inclusion and fairness where diverse interests, experiences, and backgrounds are celebrated. We strive to empower and unleash the potential of everyone to ensure that every employee has a path to success. We're in it together to make life better for each other, our customers, our partners, and our communities. Specifically, the Help Desk Analyst will : Provide technical assistance to users via phone, email, chat, or ticketing system as first response.Supervise monitoring toolsDiagnose and resolve incidents, requests or inquiries.Escalate unresolved incidents to higher support levels following escalation protocols.Log all incidents, service requests, and actions in the ITSM system (e.g., ServiceNow, Jira Service Management, Remedy…).Track and follow up on open tickets until resolution and closureMaintain accurate documentation of incidents, troubleshooting steps, and known errors.Contribute to the knowledge base and standard operating procedures.Identify recurring issues and propose preventive solutions.Ensure SLA compliance and high-quality service delivery.Participate in continuous improvement initiatives and IT service optimization projects Qualifications: Excellent communication and customer service skillsStrong problem-solving and analytical thinking.Ability to work under pressure and manage multiple tasks.Teamwork and collaboration with other support levels.High attention to detail and documentation accuracy.Willingness to learn and grow in IT infrastructure and service management.Vocational Training or Bachelor’s Degree in Computer Science, Information Systems, or related field.Ticketing tool - Jira Service desk knowledge will be a plusExpertise 2-3 yearsALIANDO is an equal-opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at ALIANDO are considered without regard to any protected category, including but not limited to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

  • Technical Help Desk Specialist

    3 weeks ago

    india, IN Stabdha Pvt Ltd Full time

    Job DescriptionPosition: Technical Help Desk Specialist Location: RemoteAbout the RoleWe are seeking experienced Technical Help Desk Specialists to deliver exceptional customer support, troubleshoot technical issues efficiently, and ensure seamless system operations. This is a customer-first role, where strong communication skills, ownership, and...

  • Equity Research Analyst

    3 weeks ago

    india, IN City Investment Training Full time

    About AlphaStone EquitiesAlphaStone Equities is a research-driven investment and training group headquartered in London.we produce high-quality equity research on global companies. We’re expanding our US Tech Research Desk and seeking a talented Equity Research Analyst who can combine sharp financial analysis with creative business-development support.Key...

  • Group Reporting Analyst

    3 weeks ago

    india, IN Tag Full time

    Position Summary:The Group Reporting Analyst will be part of Tag’s Group Reporting Team, responsible for delivery of robust, accurate and timely financial reporting, budget, forecast and cashflow reporting. The team is integral to providing insight and analysis on historical performance to help drive profit, customer growth and improving operational...

  • Senior Data Analyst

    3 weeks ago

    india, IN Mindlance Full time

    Job Title: Senior Data AnalystLocation: Remote (India)Work Hours: 1 PM – 9 PM ISTExperience: 5+ yearsAbout the RoleWe are looking for a Senior Data Analyst to drive data-informed decision-making and champion a data-driven culture across our organization. In this role, you will go beyond traditional analytics — transforming complex datasets into...

  • Analyst developer

    3 weeks ago

    , India, IN FNZ Full time

    About the CompanyFNZ is committed to delivering innovative financial solutions that empower financial advisers and investors. Our mission is to provide high-quality services and products that meet the evolving needs of our clients while fostering a culture of collaboration and excellence.About the RoleThe role involves working closely with analysts and...

  • Analyst (Investment Banking / Buy-Side Experience Required)

    3 weeks ago

    india, IN Arcana Full time

    Arcana is a portfolio intelligence platform used by hedge funds and asset managers to analyze performance and risk. We’re rethinking the tools institutional investors rely on—and we’re hiring analysts who want to drive that transformation.This isn’t a typical modeling-and-memos analyst role. Our analysts work directly with product, engineering, and...

  • GRC Analyst

    3 weeks ago

    india, IN Demandbase Full time

    About the Role:Demandbase is seeking a motivated and detail-oriented GRC Sr Analyst to support its global Governance, Risk, and Compliance program. Reporting to the Senior Director of GRC, you’ll collaborate cross-functionally to help strengthen our compliance framework, support audits, perform risk assessments, track remediation efforts, and ensure...

  • Application Analyst – Salesforce Health/Marketing Cloud

    3 weeks ago

    india, IN Intellectt Inc Full time

    Role: Application Analyst – Salesforce Health/Marketing CloudLocation: Remote Primary Responsibilities may include:• Responsible for the day-to-day operations of non-clinical applications including design, build,· test, and maintenance. This ranges from small service requests to larger project· implementations.• Responsible for assisting with system...

  • APM Data Integration Analyst

    3 weeks ago

    india, IN TribolaTech Inc Full time

    APM Data Integration AnalystLocation: RemoteRelevant Experience : 4 to 8 years in APMOur client believes in connecting people and business to Insurance in ways that are Innovative, Hyper-Relevant, Compelling and Personal. They bring together the brightest minds to build the future of Insurance; a world where Insurance makes life and business easier, more...

  • Forward Deployed Data Analyst

    3 weeks ago

    india, IN Fig Labs Full time

    Fig Labs is building the Fig Analytics Agent—an AI agentic analyst that monitors business data 24/7, explains what changed and why, and recommends next-best actions. We help organizations move from static dashboards to agentic analytics — systems that think, learn, and act. We’re hiring a Forward Deployed Data Analyst to work directly with customer...