Application Analyst – Salesforce Health/Marketing Cloud

3 weeks ago

india, IN Intellectt Inc Full time

Role: Application Analyst – Salesforce Health/Marketing Cloud

Location: Remote

Primary Responsibilities may include:

• Responsible for the day-to-day operations of non-clinical applications including design, build,

· test, and maintenance. This ranges from small service requests to larger project

· implementations.

• Responsible for assisting with system troubleshooting, implementations, and software

· updates.

• Participates in system testing and validation by assisting in the development and

· maintenance of testing protocols, and coordinates testing with end users when applicable.

• Coordinates tasks departmental/interdepartmentally to support non-clinical applications.

• 5.Works in a multidisciplinary environment to help maintain a stable and functional software

· application.

• Develops, follows, and keeps updated documentation on support of the system as well as

· adheres to change management procedures.

• This position has an on-call rotation schedule that requires immediate off-hours response.

• Actively maintains education and cross-training on all departmental areas of expertise.

· Summary:

· Responsible for the gathering, interpreting, and utilizing of complex data to maintain stable

· operations and ongoing improvement of IS Applications. These systems may include, but are not

· limited to, functionality to support clinical, fiscal, IS and business operations. This position works in a

· multi-disciplinary environment that requires excellent communication skills and problem-solving

· abilities. The IS Analyst design system components, write specifications, define solutions, perform

· system build and create system level documentation.

- 3+ years of IT experience

- Strong critical thinking and analysis skills

- Business acumen. Understand operational workflows supported by applications

- Good communication/collaboration/team skills

- Experience learning new applications and adapt quickly when given new assignments

- Initial applications:

· Primary : Salesforce Health Cloud

· Secondary: Salesforce Marketing Cloud

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